Front Desk Representative

Since 1982, Maplewood Toyota in Maplewood, MN has been a highly trusted Toyota dealership in the Minneapolis and St. Paul, MN area. We believe that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility to render our customers the best possible support and to provide our employees with a secure future.

Front Desk Representative

Job Summary

The Front Desk Representative performs various functions, including answering a multi-line telephone system and receiving visitors, customers, and prospects in a timely, pleasant, and professional manner, as well as providing information and support to other departments as required including final invoicing and payment collection for all service and parts transactions.

Supervisor

The Front Desk Representative reports to the Service Staff Manager

Duties

• Greet customers and welcome them to the dealership
• Operate a multi-line system to answer calls, transfer calls, provide information, and take messages as needed
• Direct visitors to the appropriate person and office
• Provide customer service support to the sales and service department
• Assist management with various administrative tasks
• Ascertain and record totals of sales deposits
• Verify against all cash, checks, and credit card payments on hand at end of shift and communicate any discrepancies in the totals to the appropriate unit
• Maintain confidentiality of customer and company information at all times
• Process service and parts transactions (Cash, Check, Credit/Debit Card)
• Answer customer questions about products or services
• Reconcile cash drawers and sales receipts

Skills & Knowledge

• Customer service skills
• Excellent verbal communication skills
• Ability to work in a fast-paced environment
• Must present a professional appearance and demeanor at all times
• Must be willing and able to work various schedules
• Ability to work under limited supervision
• Must have intermediate computer skills in Microsoft Word, Outlook, and Excel and strong keyboard skills
• Basic math skills required
• Ability to calculate sales and change quickly
• Knowledge of point-of-sale systems
• Ability to manage and complete designated tasks in a timely manner

Experience

Previous administrative, receptionist, or cashiering experience

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k) matching

Schedule:

• Every weekend
• Morning shift

Application Question(s):

• Are you available to work Saturdays?

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $15 - $17