mapr_technologies is hiring: Marketing Specialist Customer Program and PR Coordi

MapR Technologies, a provider of the industry’s leading data platform for AI and Analytics, enables enterprises to inject analytics into their business processes to increase revenue, reduce costs, and mitigate risks. MapR addresses the data complexities of high-scale and mission-critical distributed processing from the cloud to the edge, IoT analytics, and container persistence. Global 2000 enterprises trust the MapR Data Platform to help them solve their most complex AI and analytics challenges. Amazon, Cisco, Google, Microsoft, SAP and other leading businesses are all part of the MapR ecosystem. For more information, visit MapR Technologies is an equal opportunity employer.MARKETING SPECIALIST The MARKETING SPECIALIST role is customer-centric and highly visible both internally and externally. The Marketing Specialist will support multiple Corporate Communications programs focusing on public relations and customer engagement programs. Tasks include managing and following up on PR activities, adding new customers to the customer advocacy program, preparing a regular customer newsletter, and reporting key performance metrics for specific programs.This is a key role within the marketing team that requires excellent writing, editing, and organizational skills. We are looking for someone who is flexible and enjoys collaborating on a broad range of tasks with multiple groups. The right candidate will be able to work closely with marketing as well as with product management, field sales, and technical teams.PUBLIC RELATIONS : Work with the PR agency to coordinate and track the awards and speaking programsDrive the process for specific PR content such as contributed articles, quote requests, and press releasesMaintain key coverage and quote reference document for sales and marketingMeasure and report on key engagement metricsReport key program metricsCUSTOMER REFERENCE AND ENGAGEMENT : Manage the internal customer reference attributes, identify missing information, and consolidate content for internal useCollect account and deployment details for new customers and identify multiple reference contacts within the accountMonitor and maintain the customer-related content on the website, SFDC, and other channels for accuracy and freshnessManage specific projects from initial outreach to completion including surveys, analysts reference requests, and content developmentAssist with the planning and execution of customer-related events including the customer advisory boardReport key program metricsDrive the process and content for regular customer communications including the newsletter and significant announcementsArrange for advance briefings for strategic customers as neededREQUIREMENTS : 3 years experience in marketing, public relations, or customer programsOutstanding writing and communication skillsExperience writing and editing customer-facing contentThoughtful, resourceful, and detail-orientedTeam player and willing to be flexible on a variety of tasksAbility to communicate with people at all levels internally and externallyExcellent cross-team collaborator with an aptitude to work independentlyProficient with SFDC, Reference Edge or other reference management toolsHighly productive with Excel, Word, PowerPoint and other productivity toolsBachelor’s degree or equivalent in Communications, Marketing, or related field#J-18808-Ljbffr