Teller/CSR FT

To apply for this position, go to our website Ohnward Bancshares, Inc.

www.ohnward.com

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Do you love being where the action is? Enjoy meeting new people and working in your community? Then we have the job for you! We are looking for employees ready for fun and getting the job done. We have the best customers and coworkers around that feel more like family and friends, and where fun just never ends! We look for can-do attitudes and willing to learn. Come be a part of a great company!!

Position Summary

This position is responsible for making many transactions daily, communicate with different types of clients, providing product and/or services information; resolving any emerging problems that our customer accounts might face with accuracy and efficiency and obtains and relays customer feedback. This position is accountable to process all transactions accurately and efficiently in accordance with established policies and procedures. This position is the "frontline" of our bank and plays a fundamental role in achieving our customer satisfaction and revenue growth objectives.

KEY ORGANIZATIONAL RELATIONSHIPS

• Reports to Teller Supervisor
• Works closely with other tellers, departments, and clients.
  
  

Duties And Responsibilities

Essential Duties and Responsibilities

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide account services to customers by conducting routine transactions within established guidelines (cash checks, accept deposits and loan payments, process withdrawals, fund transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service changes, recording night and mail deposits; selling official checks; credit cards; answering questions in person on telephone; referring to other bank services.) Inquiries about ATM and debit card usage and limits. Inquiries about checking and savings accounts transactions, and available funds, check verification requests by third parties.
• Cross-sells bank products by answering inquires; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
• Opening and closing of customer deposit, safe box, debit card accounts.
• Maintenance of account information and forms and any necessary reporting.
• Completes special requests by taking orders for checks; providing special statements, copies, and referrals; completing safe-deposit box procedures.
• Reconciles cash drawer; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency, maintaining supply of cash and currency.
• Reconciling daily cash transactions by branch.
• Complies with regulatory requirements, bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
• Resolve customers' issues and provide relevant information.
• Manage a large volume of calls, answer inquiries, walk-ins.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Maintain customer confidence and protects bank operations by keeping information confidential.
• Go the "extra mile" to build trust relationships, customer loyalty and satisfaction.
• Manage risk in every transaction and detect fraudulent transactions to prevent losses.
• Resolve customers' issues and provide relevant information.
• Performs other duties as assigned.
  
  

Skills And Abilities

To perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.

• Provides exceptional customer services by responding to requests for service and assistance and identifying and resolving problems in a timely manner. Good people skills.
• Demonstrates accuracy and thoroughness. Attention to details.
• General math skills, basic PC knowledge and familiarity with electronic equipment, selling to customer needs, financial skills and documentation skills.
• Effective communication skills (speaking and listening), time management skills, and customer satisfaction-oriented.
  
  

Education And Experience

• Minimum 16 years old. Company complies with all regulations in employment with a minor.
  
  

Benefits

Stakeholder Bonus

Health Insurance

Dental Insurance

Retirement Plan (401k) - 3% Safe Harbor Contribution Discretionary Contribution

10 Observed Holidays

PTO

Group Term Life provided

Short Term Disability - 100% provided by company

Long Term Disability

Maternity/Paternity Leave - 100% of pay

Community Involvement

Pay-It-Ohnward - Company Giving Program

Grilling for Charity - Community Donations

Thank God Its Monday (TGIM) Company Event

To apply for this position, go to our website Ohnward Bancshares, Inc.

www.ohnward.com

• About Us
• Careers
• Apply Now
  
  

Equal Opportunity Employer