Guest Groups Admin

Please apply on our website: https://maranathacamp.org/year-round-careers/#guest-groups-administrator

MARANATHA'S PURPOSE

To glorify God by introducing people to Jesus as Savior, training them in Christian living, and sending them out to represent Christ to the world. Motto: Get away, quiet down, hear God speak, make life-changing decisions.

JOB PURPOSE

To serve guests and staff as a part of this positive environment we create, called Maranatha Camp. As a result, many will hear God speak and make decisions about salvation, discipleship and Christian service.

JOB SUMMARY

To pursue, intake, and coordinate arrangements with Guest Groups up to the point of their arrival by means of excellent communication, persistence, and follow-through with both the Guest Group Contact and Maranatha Staff members. Provides all necessary and relevant details to the on-site group host. Follows-up with groups after their stay with evaluations, and pursues retention for future reservations.

REPORTS TO

Associate Director, also with oversight and support from the Finance Manager in areas of financials

GUEST SERVICES RESPONSIBILITIES

• Promote and recruit new guests and groups to Maranatha, with an emphasis on non-summer months
• Receive and promptly respond to phone and email requests from guests and staff
• Skillfully pursue any leads on potential/repeat Guest Group customers
• Once engaged with a customer, moves arrangement forward politely and persistently
• Proactively communicate to nail down details and specifics
• Know and make use of camp’s features and boundaries when dealing with Guest Groups
• Record all information and notes from communication promptly during or after receipt
• Utilize pricing worksheets to give quotes to guests, as well as to take deposits, with financial oversight
• Maintain information taken in using camp documents: master schedules, housing charts, calendars, etc.
• Communicate with camp leadership team on guest group specifics, including any special requests
• Establish clear information requirements and deadlines for Guest Groups, such as schedule, headcount, special diets, audiovisual requirements, conference space setup requirements, etc.
• Maintain a welcoming and open atmosphere for communication with guests and staff
• Provide written and verbal guest group briefings to hosts, including instructions on taking final payments
• Follow up with guests by sending surveys, rebooking information, and thank you emails
• Follow up with staff using reports with feedback from the Guest Groups

OTHER RESPONSIBILITIES

• Occasionally sub-in as a guest group host, if available
• There is opportunity to serve in other areas if you are available, especially during summer

KNOWLEDGE, SKILLS, EDUCATION, & EXPERIENCE

• Strong work ethic
• Excellent customer service skills
• Welcoming, amiable, and positive attitude and presence
• High organizational and communications skills
• Task management & prioritization skills
• Entrepreneurial and growth-oriented dispositions - essentially a driver of camp’s Guest Groups business
• Great teamwork skills, especially concerning requests
• Professionalism in appearance, speech, and job skills
• Professionalism in oral and written communication skills
• Flexibility and traction for shifting and communication of plans and details
• Working knowledge of computers, Microsoft Office applications, Google Workspace
• Hospitality and a mindfulness of the hospitality industry

QUALIFICATIONS

This position requires someone exhibiting organizational skills and a desire to develop in leadership. This individual must be approachable, self-starting, teachable, organized, and high-energy. He or she must have a heart sold out to Christ, a desire to see others grow in their walk with the Lord, and a willingness to learn new techniques working with various generations, groups, and backgrounds. This person must also have the ability to minister to others by serving customers excellently, not detracting from the Maranatha’s witness to the Gospel, while maintaining a growing spiritual life before the Lord. This individual must be able to work within the policies of Maranatha Bible Camp, and use their gifts and individual creativity to carry out the responsibilities of the organization. This person must have the ability to plan ahead and be prepared for the many different groups that use Maranatha’s facilities.

REQUIREMENTS

• Pass application, interview process, and background check
• Complete initial check-in meeting for orientation and paperwork (I-9 and W4)
• Availability to respond to inquiries consistently within 48 hrs

OUR STAFF MANUAL outlines further details regarding relationships and working arrangements

BENEFITS

For the purpose of the agreement, the following benefits are restated: hourly wage, food if ever working at an event with a meal included in the program

Job Type: Part-time

Pay: $13.50 - $15.00 per hour

Expected hours: 4 – 12 per week

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Have you read the job description and applied at the url listed in it?

Work Location: Hybrid remote in Maxwell, NE 69151

Salary : $14 - $15