Data Center Operations & Support Specialist II

Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG Group in 2024. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation, and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, and mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy, and electric mobility. With manufacturing units in 12 countries and present in more than 135 countries, WEG has more than 40,000 employees worldwide

Data Center Operations & Support Specialist II

Position Summary:

Are you passionate about technology and customer service? Do you enjoy working in a fast-paced IT environment? Marathon Electric is seeking a highly motivated, innovative Data Center Operations & Support Specialist II to provide onsite technical support and assist with corporate infrastructure and data center operations. Under the general direction of the Sr. Director – Information Technology, this position will provide onsite technical support for user assistance in software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary. This role will also be tasked with monitoring and maintaining our on-premise data center. This position may also support Corporate IT infrastructure projects from time to time in areas such as: PC/Server patching, PC imaging process, Anti-Virus and mobile device management deployment, etc.

Major Responsibilities:

· Provides onsite and remote IT support for Marathon Electric Wausau location in terms of hardware, systems, teleconferencing, etc.

· Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, Sharepoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers

· Asset Management: Reviews hardware/Software (PC,Server,Network, etc.) lifecycle and manages replacements based on corporate IT guidelines.

· Partners with Marathon IT team members through the sharing of technical IT knowledge and guidance.

· Maintains a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

· Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.

· Audit Certification: Point of contact to review security, segregation of duty, backup retention and other audit requirements. Document and resolve any findings.

· Perform weekly, monthly and quarterly tests to ensure critical data center systems are functioning as designed. Partner with established vendors to schedule and correct issues identified as appropriate.

· Change Management: Follow Marathon ITSM processes to support end users and system changes.

· Performs related duties and fulfills responsibilities as required.

Required Education / Experience / Skills:

· Associate or Bachelor’s degree in Information Technology or related field and / or 3 years of equivalent work experience.

· Experience supporting a hybrid remote work-from-home and in office workforce.

· Experience supporting Office 365 and identity management components.

· Technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 10 laptops and Active Directory.

· Strong ability to quickly learn new information system technology

· Strong organization and multi-tasking skills

· Strong analytical skills; ability to think big and scale quickly

· Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.

Desired Qualifications:

· Knowledge of commercial enterprise-level tools and products to provide network services.

· Prior experience working in Helpdesk and/or server management roles

· Experience supporting Windows Server, VMWare

· Background working closely with IT administrators and engineers across the globe in a multi-national corporate environment

· Familiarity with Windows and Unix based server technologies

· Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.

· Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

· Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers

Travel:

· Limited - Up to 10% may be required