What are the responsibilities and job description for the Customer Service Rep I position at Marathon Medical?
Overview:
We are looking for individuals that possess drive and initiative. Someone who will connect with our mission of serving the Veteran patient. As a Service Disabled Veteran Owned Small-Business (SDVOSB), we recruit candidates that will go above and beyond for our veteran community. This will allow you to experience the challenges, rewards, and opportunities of working for one of the country’s largest Service-Disabled Veteran Owned Small-Businesses.
Expectations:
Our environment is a fast-paced environment where no two days are alike. If you're looking for a position where you can learn and grow within a company, this opportunity is for you.
Responsibilities:
- Take incoming customers' calls and inquiries.
- Answer customer inquiries via phone or email
- Serve as the primary point of contact for customers regarding order-related inquiries, concerns, and issues.
- Be the primary point of contact for key accounts and build long-term relationships with customers
- Develop trusted relationships with accountholders and clients
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Investigate and resolve order discrepancies, shipping delays, billing disputes, and other customer complaints to ensure timely resolution
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Preferred Qualifications:
- Microsoft Office skills (Excel, Word, Outlook)
- Basic Data Entry
- Basic Computer Skills
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Health insurance
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Brownwood, TX 76801 (Preferred)
Ability to Relocate:
- Brownwood, TX 76801: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20
