What are the responsibilities and job description for the Automotive Parts Specialist / Service Advisor position at Marathon Parts City/Dodson Auto II?
Marathon Parts City/Dodson Auto II LLC is currently seeking a self-motivated, personable and reliable Automotive Parts Specialist/Service Advisor to work Tuesday thru Saturday. Normal scheduled hours will be 8:00 AM - 5:00 PM Tuesday - Friday, and Saturday 7:45 AM -3:00 PM.
Summary
As an Automotive Parts Specialist / Service Advisor, you will be a vital link between customers, our parts store, and our automotive service department, providing exceptional customer service and expert advice on automotive parts and services. With core skills in inventory management, retail sales, and customer service, you will assist customers in finding the right parts and services for their vehicles. Your premium skills in automotive diagnostics, negotiation, and sales management will enable you to address customer needs effectively and drive sales. Leveraging your relevant skills in dealership experience, order fulfillment, and maintenance, you will ensure a seamless service experience for our valued customers. Join our team and be a key contributor to our automotive service success.
Qualifications
- Excellent customer service skills
- Proficiency in service writing
- Automotive diagnostics knowledge
- Strong communication and negotiation skills
- Experience in inventory management and control
- Ability to multitask and prioritize tasks effectively
- Previous experience in retail sales or dealership environment
- Familiarity with automotive repair and maintenance processes
Job Duties:
- Greet customers in a friendly, courteous manner and assist them in their selection of merchandise. Excellent customer service is a must!
- Work with customers on the phone or in person selling auto, ag parts, and accessories while maintaining inventory
- Handle cash and give change with accuracy.
- Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
- Perform various in-store services for customers like installing wipers, testing batteries, scan vehicle codes, replace headlight capsules, etc (where state and local laws allow).
- We also have a service department at this location, so basic service writing skills are part of the job. This position will be helping out the Service writer and filling in when needed.
- Address and resolve customer complaints in a friendly manner.
- Stock parts as merchandise as needed.
- All other duties as assigned
- Excellent customer service is a must!
- Automotive knowledge is preferred but not necessary to the right person who is willing to learn.
This is a hourly paid position. Store hours are 7:00 am - 7:00 pm, Monday thru Friday and Saturday from 8:00 am to 3:00 pm. Scheduled workdays will be Tuesday thru Saturday. Pay is based on experience, willing to pay more for the right person. Benefits available for full-time employees.
Serious applicants only!
Marathon Parts City is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
Job Type: Full-time
Pay: $16.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16 - $23