What are the responsibilities and job description for the Enterprise Service Desk position at Marathon TS?
Marathon TS is seeking qualified and skilled individuals to join our NGEN team.
NGEN is the Next Generation Enterprise Network responsible for maintain and modernizing the global network of the Navy and Marine Corps.
Enterprise Service Desk Mid and Senior level
Qualifications:
Mid Level:
High School Diploma or GED and 3 years experience
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
NGEN is the Next Generation Enterprise Network responsible for maintain and modernizing the global network of the Navy and Marine Corps.
Enterprise Service Desk Mid and Senior level
Qualifications:
Mid Level:
- High School Diploma or GED and 1 year of experience
- Conduct operations in support of the Enterprise Service Desk.
- Execute scripts and answer calls.
- Troubleshoot, resolve, and/or escalate technical issues.
- Correlate events and incidents for management of Information Technology (IT) Services.
- Experience in IT required including at least one (1) year of customer service experience in IT.
- Must possess Security CE
- Active Secret Clearance
High School Diploma or GED and 3 years experience
- Conduct operations in support of the Enterprise Service Desk.
- Execute scripts and answer calls.
- Troubleshoot, resolve, and/or escalate technical issues.
- Correlate events and incidents for management of Information Technology (IT) Services.
- Experience in IT customer service including two (2) years of IT ticketing system
- Experience and one (1) year of experience in remote desk takeover tools and usage.
- Experience meeting service level goals and targets.
- Must possess Security CE
- Active Secret Clearance
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
