What are the responsibilities and job description for the Helpdesk Specialist position at Marathon TS?
Job Description
Job Description
Marathon TS is looking for a Help Desk Specialist to support our efforts at FEMA.
Required skills / Level of Experience :
- Microsoft Office Suite (Word, Excel, Powerpoint etc) – 5 year
- Analytical skills : The team member must be able to take in a large amount of information and then analyze for resolution and potential trends requiring escalation. – 8 year
- Soft Skills – 8 year
Written Communication : Provide valuable information for a knowledge based entry that could be further indexed and queried for future use. Provide clear communication to the users to help answer questions or provide clarity for when a resolution will occur. Provide detailed documentation of the issue and troubleshooting steps completed before escalation to technical SMEs and higher Tiers.
Preffered skills / Level of Experience :
Company Description
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.
Company Description
Marathon TS provides a full range of professional services for clients that require support from professionals with specialized skills and experience in a specific technical area or subject matter. Marathon TS also provides IT solutions, including strategy, operations, transformation and mission support.
