Operations Manager

Operations Manager Job Description

The Operations Manager/Site Manager reports to the Program Manager and is responsible for all operations including service delivery, customer satisfaction, site staffing/engagement, and employee conduct, morale, and welfare. The Operation Manager should provide vision, purpose, direction, and oversight for all site operations and activities related to service delivery, employee conduct, morale and welfare, and leadership development.

Job Responsibilities:

• Manage site service delivery operations to ensure compliance with all company-directed performance, production, timeliness, and quality standards.
• Provide exemplary customer service to internal/external/corporate customer, proactively identifying and addressing customer needs.
• Hire and manage a technically proficient and professionally capable staff to support operations.
• Effectively work with union leadership to manage within the union site environment.
• Generate timely, accurate, and relevant performance data to enable adequate monitoring, oversight, and performance measurement of support services.
• Manage deliverables to completion ensuring inputs and reviews are timely/accurate.
• Respond rapidly and effectively to changes in product line demand.
• Conduct continuous improvement to enhance service delivery and optimize performance.
• Identify and communicate site staffing needs for incorporation into the staffing plan.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to contract service delivery.
• Lead proactively to minimize probability and severity of safety-related incidents.
• Conduct informational briefings and management reviews as required.
• Assist and enable employee growth and advancement.
• Apply feedback, delegation, and coaching to professionally develop all staff.
• Ensure program profitability through sound financial management.
• Lead customer relationships and provide exemplary customer service to internal and external customers as well as proactively identifying and addressing customer needs.

Requirements

Minimum Qualifications:

• US Citizen
• Active Top-Secret level security clearance. Active Secret may be considered.
• At least ten (10) years of management experience, including five (5) years of managing a large-scale operation.
• Superior organizational skills and work ethic.
• Excellent written and oral communication.
• Advanced proficiency with Microsoft Office and familiarity with O365 environment.

Preferred Qualifications:

• Bachelor’s Degree or higher in relevant field
• Knowledge and experience in managing a unionized workforce
• Project Management Professional (PMP) certification
• Knowledge of Government Contracts (to include the Service Contract Act)

Physical Demands:

While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.