Marathon TS is currently hiring for a TS / SCI Audio Visual Support Technician. As an Audio Visual Support Technician (Conference Center) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS / SCI cleared Audio Visual Support Technician (Conference Center) joining our team to Support our intelligence customer in Springfield VA.
- This role is second shift (2PM to 10PM)
HOW AN AUDIO VISUAL SUPPORT TECHNICIAN (CONFERENCE CENTER) WILL MAKE AN IMPACT
Job Description :
The Conference Center Audio Visual Support Technician provides support to the NGA conference center under the UDS Contract. This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.
Primary Responsibilities :
Serve as an NGA Conference Center Liaison for all NGA events involving UDS IT equipment and / or requiring UDS support.Facilitate meetings and engage regularly with customers to :coordinate and plan emerging customer requirements for conference center eventsaddress IT related questions or concernsprovide situational awareness to Conference Center stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in the Conference Center spacesProvide live event supportVideo Conference SchedulingMaintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devicesOperate and manage equipment for presentations, sound, lighting and audio / video conferencingCreating & managing user accountsDevelop Standard Operating Procedures (SOPs) for utilization of Conference Center equipmentEscalate IT issues to Tier 3 when neededProvide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include :Manage hardware in all stages including unpacking and setup of end user devicesResolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contractInstall application software on end user device workstations via scripted install packagesInventory management of UDS deployed software and end user devicesProvide user education and training in basic hardware and software functionsCreate and maintain documentation and SOPs to train new employeesUtilization of a ServiceNow based ticketing database to track, update and close break / fix incident tickets and in fulfilling new requests via RITMs and DemandsIdentify and execute process improvements and other enhancements that improve operational efficiency.Basic Qualifications :
TS / SCI Clearance w / ability to obtain CI PolyKnowledge in one or more of the following areas :Workstations (thin and thick clients)MonitorsKVMsPrint, Fax and Scan Support ServicesAudio Visual ServicesVoice and VTC Support ServicesDesktop Image ManagementVirtual Desktop Infrastructure (VDI) Support ServicesHome Directory and Profile Support ServicesE-mail Support ServicesSoftware Support ServicesDomain Name Services (DNS)Dynamic Host Configuration Protocol (DHCP)Patch Management (Windows)Excellent troubleshooting capabilities and strong communication skills.Strong work ethic and attention to detailStrong organizational skillsStrong writing skills (document creation and management)Strong time management skills and ability to work flexible schedules to meet job requirementsAbility to work independently on projects and / or tasksAbility to regularly stand and walk between buildings on a large campusAbility to move and lift computers, printers, monitors, and other hardwareExperience and / or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCMTechnical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)Team player and willing to both share knowledge and learn from others to ensure team's successEnthusiasm and ability to adapt to new and changing technologiesA Certification, N Certification, Security or other DoD 8570.01M certificationEducation & Experience :
Requires Bachelor's Degree or an equivalent combination of years of experience and education and 2 years of prior relevant experience.Location : On Customer Site
US Citizenship Required
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
