What are the responsibilities and job description for the Operations Associate position at Marble Health?
About the Role
Last year, 1 in 10 teens attempted suicide.
It almost never starts there. Instead, it begins with a treatable mental health issue. We could have helped these kids before things got worse, before they resorted to the traumatic and painful step of attempting to take their own life.
Structural features in our country’s healthcare system render it virtually impossible for kids to get the help they need. Between acute provider shortages and low insurance participation, kids have no access to timely, effective care. And without treatment, symptoms that were once mild can rapidly devolve.
Enter Marble
Our mission is to massively increase access to timely, preventative care for all kids, before things get worse.
We accept all insurances, including Medicaid plans, offer virtual care with an emphasis on group therapy, and take a point-of-intervention approach. No waitlists. No insurance holdups.
About the role
Operations at Marble sits as the intersection of product, engineering, and our diverse customer base (students, parents, therapists, school counselors, insurance companies). Marble’s growth depends on our ability to quickly tackle operational challenges in this complex environment.
The Operations Associate role is an exciting opportunity to have huge impact both on our company and the lives of the kids we serve. As the third fourth of our growing operations team, you’ll work directly with our senior team members, all of whom bring extensive experience scaling early and growth-stage startups.
This role is perfect for someone who’s excited to roll up their sleeves and get a crash course in early stage startups, company building, and decision-making in an ambiguous environment.
You'll work hands-on with children facing behavioral health issues, Marble's exceptional early therapist team, school counselors, and our insurance partners—all with the goal of helping kids and families thrive.
Ideal traits
- Low status, high grit. Going from 0 to 1 isn’t glamorous. You’re ready to roll up your sleeves and do the hard work required get the job done. You’re not afraid to pick up the phone and call our counselors, therapists, patients and families.
- Growth mindset. You’re excited by the challenges this job will present as opportunities to adapt, learn and grow.
- Thrives in ambiguity. If you’re energized by imposing structure in an uncertain, dynamic environment and making sound decisions with imperfect information, this role is for you.
- Relationship obsessed. You care deeply about the people we’re serving and the team we’re building together.
- Ownership orientation. As one of the first 10 hires, you’ll help shape Marble in ways big and small. That means speaking up when something is broken and bringing solutions to the table to address the issues you identify.
Ideal qualifications
- 2 years experience working at a high-growth startup in an operations or business operations role.
- Demonstrated history of success and rapid career advancement.
How to apply
*Email us at careers@marblehealth.com*