General Manager - Greater Birmingham Area

As a General Manager (GM), your primary responsibility is to hire, develop, and inspire your teammates. You are the driving force behind a clean, efficient, and guest-focused operation. Reporting directly to the Director of Operations (DO), you will take charge of daily activities, inspire your team, and ensure safety and satisfaction are top priorities. This critical role is responsible for the site’s financial performance, team performance, and operational performance – striving for excellence in all three areas. This role drives site-wide performance and consistency by reinforcing our mission, vision, and values and epitomizing our mantra of “one team, one wash, one moment – one Mojo.” As a key leader in the company, this position offers a rewarding career path with opportunities to lead, innovate, and grow.

Operations Management:

• Ensure smooth operations by addressing equipment issues promptly and maintaining a clean facility, including the lot, tunnel, and lobby/office areas.
• Manage inventory and order supplies to ensure seamless operations using the Jaggaer ordering system.
• Implement and enthusiastically embrace new company procedures and processes.
• Ensure all checklists are completed using the JOLT system, maintaining high standards and consistency.
• Monitor preventive maintenance schedules and update tasks in Maintain-X to ensure peak equipment efficiency.

Facilities Management Collaboration:

• Partner with the facilities team to ensure all car wash equipment and infrastructure are maintained and operating at peak efficiency.
• Coordinate regular preventive maintenance schedules to reduce downtime and enhance equipment performance.
• Work proactively with facilities specialists to address urgent repairs, minimizing disruptions to service.
• Leverage reporting tools to monitor equipment health, ensuring consistent quality and efficiency.

Team Leadership & Culture:

• Lead, mentor, and inspire your team to exceed performance goals and provide exceptional service.
• Host regular team meetings and training sessions to reinforce policies, share updates, and celebrate achievements.
• Foster a collaborative and growth-oriented workplace culture that encourages continuous improvement.
• Strategically schedule and supervise team members for maximum efficiency and proper coverage.

Guest Experience:

• Create a welcoming environment for every guest with fast, friendly, and thorough service.
• Address guest inquiries, feedback, and concerns with professionalism and a solutions-focused approach.
• Actively seek ways to elevate the guest experience, working to maintain a Google review score of 4.8 or higher.

Safety, Compliance & Damage Claims:

• Champion safety by ensuring all team members follow protocols and personal protective equipment policies.
• Conduct regular safety inspections, promptly mitigating any hazards.
• Ensure compliance with local, state, and company regulations for operations and employee management.
• Manage damage claims from start to finish, ensuring timely and professional resolution while maintaining accurate documentation.

Recruiting & Training:

• Partner with Human Resources to recruit and hire qualified team members who align with company values and culture.
• Conduct engaging orientation sessions for new team members, instilling company values and operational excellence.
• Mentor and develop team members, teaching best practices in leadership, guest interaction, and operations.

Financial Accountability:

• Monitor revenue and expenses daily to ensure profitability and identify opportunities for improvement.
• Optimize labor usage to align with company guidelines and adjust for slower periods.
• Track and manage chemical usage, ensuring accurate and timely inventories.
• Use Tableau to monitor and analyze site performance, making data-driven decisions to achieve excellence.

Community Engagement & Grassroots Marketing:

• Build strong relationships with local businesses, schools, and organizations, positioning your site as a trusted community partner.
• Lead grassroots marketing efforts to grow memberships, leveraging events, partnerships, and social media outreach.
• Represent the company at community events and charity initiatives, showcasing the organization’s commitment to service.

Skills for Success:

• Proven leadership skills to inspire, mentor, and guide high-performing teams.
• Strong analytical and problem-solving capabilities to identify growth opportunities.
• Customer-centric mindset with a friendly, approachable demeanor.
• Proficiency in operational tools like Tableau, JOLT, Jaggaer, and Maintain-X.
• Ability to prioritize and manage multiple tasks efficiently while maintaining attention to detail.

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