Turndown Attendant

About La Playa Hotel

La Playa Hotel is an iconic luxury property in the heart of Carmel-by-the-Sea, known for its historic charm and exceptional guest service. As part of Marc & Rose Hospitality, we are dedicated to providing an unparalleled experience for all our guests, where attention to detail is key.

Summary

The Turndown Attendant is responsible for providing evening guestroom service, ensuring a welcoming and comfortable environment for hotel guests. This includes refreshing guest rooms, restocking amenities, adjusting bedding, and creating a relaxing atmosphere. The ideal candidate is detail-oriented, courteous, and committed to delivering exceptional and genuine hospitality.

Key Responsibilities

• Perform evening turndown service in guest rooms, including straightening linens, fluffing pillows, and placing amenities.
• Replace used towels, replenish toiletries, and restock in-room refreshments as needed.
• Empty trash bins and ensure the overall tidiness of the room.
• Dim lights, close curtains, and create a comfortable ambiance for guests.
• Leave turndown gifts such as chocolates, notes, or complimentary items as per hotel standards.
• Report any maintenance issues or guest requests to the appropriate department.
• Respect guest privacy and adhere to "Do Not Disturb" policies.
• Maintain cleanliness and organization of housekeeping carts and storage areas.
• Follow safety, hygiene, and sanitation standards as set by the hotel.Requirements & Qualifications:
• Previous housekeeping or hospitality experience preferred but not required.
• Strong attention to detail and commitment to cleanliness.
• Excellent guest service skills and a polite, professional demeanor.
• Ability to work independently and efficiently within time constraints.
• Physical stamina to stand, bend, and lift up to 25 lbs.
• Flexibility to work evenings, weekends, and holidays as required.
  
  

The leaders and associates of Marc & Rose Hospitality believe each guest and associate should be treated with respect and professionalism. We share a purpose: Making Space for Genuine Hospitality, enticing and inviting our guests to return. To be successful at Marc & Rose Hospitality, our associates embrace both our Purpose and Pillars, and champion our 21 Service Essentials This includes possessing and demonstrating a high level of courtesy, sincerity, focus, curiosity and collaboration for both internal and external guests. A true customer focus is essential to success with our properties and company.