Client Service Coordinator

Job Description:
 

As a Client Service Coordinator at our personal injury law firm, your primary responsibility is to act as the initial point of contact for potential clients who have suffered injuries due to accidents or negligence. You will play a critical role in assessing potential cases, gathering essential information, and ensuring that the firm provides a high level of service to prospective clients. Your communication skills, empathy, and legal knowledge will be crucial in this role.

Key Responsibilities:

1. Initial Client Contact:

Handle incoming phone calls, emails, and website inquiries from potential clients promptly and professionally.
Build rapport with potential clients and establish a strong relationship. Understand the client's needs, concerns, and objections and work to address them effectively.

2. Information Gathering:

Conduct thorough interviews with potential clients to collect detailed information about their personal injury cases.
Document all relevant case details, ensuring accuracy and completeness.

3. Case Assessment:

Identify potential clients and leads through various sources, such as calls, emails, or inbound inquiries. Assess the leads to determine their level of interest and potential for conversion.
Determine the strength and merit of the case by assessing the facts.

4. Client Education:

Address client questions and concerns, ensuring they have a clear understanding of what to expect.

5. Sign-Up Process:

Schedule investigator meetings with potential clients, schedule in office meetings with potential clients or send electronic documents to secure client signatures and agreements to initiate legal representation.
Deliver persuasive and compelling sales presentations tailored to the client's needs. Highlight the features and benefits of our law firm and we can assist in representing them.

6. Performance Metrics:

Meet or exceed sign-up targets and conversion goals set by the firm.