What are the responsibilities and job description for the Virtual Cannabis Concierge position at March and Ash?
Be a part of this exciting opportunity at our Mission Valley location! This is an amazing opportunity to join one of the fastest growing industries in California with the best Dispensary. If you are willing and ready to work we want to meet you!
The Virtual Cannabis Concierge (“VCC”) acts as an online source for customers to ask questions, concerns, and changes for orders placed on the website. The VCC will answer customer calls and chat inquires through the chat program “Crisp” and assist customers with their inquiries and orders. The VCC educates customers and makes product suggestions to them. The VCC will assist the customer in completing their orders and answer any questions about inventory. Lastly, the VCC will give the customers estimated times of arrival for their deliveries and resolve any emerging problems that may face.
Please note that we are specifically looking for candidates who are able to work a mix of shifts. Mornings, afternoons, evenings and weekends regularly.
DUTIES AND RESPONSIBILITIES:
- Greet customers, listen for customers' needs, recommend, select and help locate the right products.
- Educate the customer by describing a product's features and benefits, demonstrate the use and operation of the product.
- Input customers’ orders into the POS system.
- Answer customer queries regarding the store and the merchandise make suggestions and encourage questions.
- Stay current with sales prices, discounts, specials, and PAD demonstrations.
- Educate the customer regarding the benefits of cannabis, sales happen organically as a result, education is more important than a sale.
- Always deliver exceptional customer service.
- Actively educate yourself about cannabis and the industry.
- Give each customer your full attention and listen.
- Punctual and consistent shift attendance.
- Must comply with expectations that are aligned with company policy.
- Performs other related duties as assigned.
- Respond to customer questions and complaints.
- Walking customers through basic troubleshooting or setup processes.
REQUIRED SKILLS/ABILITIES:
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Extensive knowledge of the merchandise sold.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the store's point-of-sale system.
- Maintain good attendance.
- Excellent multitasking skills.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
- Work is performed in an office environment and in close proximity to other workers. Employees shall be exposed to those conditions normally encountered in a retail environment.
- Prolonged periods of sitting and standing.
March and Ash is a customer-focused cannabis establishment that believes everyone deserves a comfortable and confident cannabis experience. We are looking for skilled, enthusiastic, and team-oriented applicants that bring a customer-first approach to March and Ash. As a business, we're excited to offer great growth potential within the company and invite those who truly want to flourish within the cannabis industry to join our team.
Due to the large volume of candidates we may not be able to follow-up with everyone. Be assured qualified candidates will be given a thorough review. If we are interested in interviewing you for a position, we will reach out to you utilizing the contact details provided in your application. Thank you!
NOTICE TO APPLICANTS/EMPLOYEES:
Please take notice that March and Ash (the “Company”) collects certain information about you. The Company philosophy is to safeguard personal employee information in its possession to ensure the confidentiality of the information. Additionally, the Company will only collect personal information that is required to pursue its business operations and to comply with government reporting and disclosure requirements. If you are a California job applicant, you can review the Company’s full Privacy Notice for a description of the Company’s privacy practices with respect to our collection of Personal Information as required under the California Privacy Rights Act and the California Consumer Privacy Act at the link below: https://marchandash.com/cpra/
