What are the responsibilities and job description for the Order Fulfillment Associate position at Marchon Eyewear?
With minimal supervision, provide support in daily operations, ensuring timely order processing and fulfillment. Leverage knowledge in order processes to offer support and help refine business workflows. Contribute to maintaining efficient and accurate order fulfillment, ensuring smooth operations and timely delivery.
Serve as contact for issues raised by customers and the Sales Team
Identify the appropriate resources for resolving issues and either delegate or address responses as needed to ensure the highest level of customer satisfaction
Run daily reports for Sales, notify accounts about upcoming styles, handle invoicing, track information for each account, and maintain any other documentation as needed
Work with Customer Maintenance to open and update accounts daily
Receive and process orders for materials and merchandise
Use order tracking and CRM systems to process orders, record prices, track delivery dates, monitor inventory status, and maintain customer information and other relevant data for each transaction
Confirm orders, unit prices, shipping dates, update shipping statuses, and notify customers of any backorders or delivery delays
Prepare order related documentation and process orders received from both sales staff and customers
Provide price quotations, complete order sheets, and verify the accuracy of pricing and quantities listed
Distribute order sheets to the appropriate departments and coordinate with teams regarding order status, shipping dates, product availability, and back orders
Support the fulfillment process by managing order processing and updates while tracking inventory and received shipments as needed
Coordinate with internal departments to schedule product delivery commitments
Process chargebacks, credit memos, debit memos, and returns
Handle consignment accounts, including opening and closing accounts, processing orders, and managing consignment inventory
Job Specifications
Typically Has The Following Skills Or Abilities
One to two years of relevant experience in customer service or administrative support
Proficient in a Windows environment with word processing, spreadsheet application, and data entry
Solid communication and interpersonal skills to effectively communicate information to customers and colleagues
Demonstrated ability to identify and resolve problems
Ability to multi-task and handle a heavy workload while maintaining focus and productivity
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $15.75 - $22.58
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Serve as contact for issues raised by customers and the Sales Team
Identify the appropriate resources for resolving issues and either delegate or address responses as needed to ensure the highest level of customer satisfaction
Run daily reports for Sales, notify accounts about upcoming styles, handle invoicing, track information for each account, and maintain any other documentation as needed
Work with Customer Maintenance to open and update accounts daily
Receive and process orders for materials and merchandise
Use order tracking and CRM systems to process orders, record prices, track delivery dates, monitor inventory status, and maintain customer information and other relevant data for each transaction
Confirm orders, unit prices, shipping dates, update shipping statuses, and notify customers of any backorders or delivery delays
Prepare order related documentation and process orders received from both sales staff and customers
Provide price quotations, complete order sheets, and verify the accuracy of pricing and quantities listed
Distribute order sheets to the appropriate departments and coordinate with teams regarding order status, shipping dates, product availability, and back orders
Support the fulfillment process by managing order processing and updates while tracking inventory and received shipments as needed
Coordinate with internal departments to schedule product delivery commitments
Process chargebacks, credit memos, debit memos, and returns
Handle consignment accounts, including opening and closing accounts, processing orders, and managing consignment inventory
Job Specifications
Typically Has The Following Skills Or Abilities
One to two years of relevant experience in customer service or administrative support
Proficient in a Windows environment with word processing, spreadsheet application, and data entry
Solid communication and interpersonal skills to effectively communicate information to customers and colleagues
Demonstrated ability to identify and resolve problems
Ability to multi-task and handle a heavy workload while maintaining focus and productivity
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $15.75 - $22.58
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Salary : $16 - $23