What are the responsibilities and job description for the Desktop Support Technician position at Marchon Partners?
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Provide support to corporate employees including off-site lab staff / facilities and pathologists
- Provide support for corporate offices and labs nationwide
- Troubleshot network connections, thin clients, dumb terminals and PCs
- Provide hands-on technical support for hardware such as servers, desktops / laptops, printers, IP phones, and other peripheral and IP-based devices, mobile devices, physical connectivity to the company's LAN, data / voice cabling; and software such as office productivity and business applications, internally developed applications, computer operating systems, web applications, and various drivers
- Troubleshoot PCs via remote access (VNC, Teamviewer, Splashtop)
- Schedule and perform network improvements,data recovery,security audits, upgrades,backup of vital systemsand repairs.
- Perform virus, malware and spyware removal from networks and individual PCs
- Perform on-site analysis, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair
- Isolate and determine root cause of complex technical problems.
- Work with telecommunication team to resolve issues with circuit issues, opening and closing trouble tickets.
- Support development and implementation of networking projects and new technology installations.
- Assist with breakdown and set-up of new laboratories.
- May be asked to participate in enterprise initiatives, special projects and other duties as assigned.
EDUCATION / EXPERIENCE :
REQUIRED SKILLS AND ABILITIES :
PHYSICAL DEMANDS :
