DESKTOP SUPPORT TECHNICIAN

ESSENTIAL DUTIES AND RESPONSIBILITIES : Provide support to corporate employees including off-site lab staff / facilities and pathologists Provide support for corporate offices and labs nationwide Troubleshot network connections, thin clients, dumb terminals and PCs Provide hands-on technical support for hardware such as servers, desktops / laptops, printers, IP phones, and other peripheral and IP-based devices, mobile devices, physical connectivity to the company's LAN, data / voice cabling; and software such as office productivity and business applications, internally developed applications, computer operating systems, web applications, and various drivers Troubleshoot PCs via remote access (VNC, Teamviewer, Splashtop) Schedule and perform network improvements,data recovery,security audits, upgrades,backup of vital systemsand repairs. Perform virus, malware and spyware removal from networks and individual PCs Perform on-site analysis, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair Isolate and determine root cause of complex technical problems. Work with telecommunication team to resolve issues with circuit issues, opening and closing trouble tickets. Support development and implementation of networking projects and new technology installations. Assist with breakdown and set-up of new laboratories. May be asked to participate in enterprise initiatives, special projects and other duties as assigned. EDUCATION / EXPERIENCE : High School Diploma or equivalent; bachelor's degree preferred. Minimum of 2 years of IT experience Hands-on hardware troubleshooting experience. Operating Systems : Windows 7 & 10, Windows Server REQUIRED SKILLS AND ABILITIES : Ability to thrive in a team environment Strong organizational skills, ability to manage multiple tasks with minimal supervision Computer literacy and workingtechnical knowledge of network and PC operating systems Knowledge of laboratory procedures and workflow is helpful Experience with network troubleshooting Quick learner who is able to learn new technologies and web programming languages independent of formal training Excellent problem solving, critical thinking and analytical skills Outstanding oral and written communication skills PHYSICAL DEMANDS : Extensive sitting, phone, and computer use Extend and reach with hands and arms and use hands and fingers Occasionally required to bend, kneel, stoop, or crouch May be required to lift, move, and carry up to 50 lbs. Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus. Hearing ability to effectively communicate via the telephone and in person Ability to communicate verbally on the telephone and in person Fluency in the English language Extended hours may be needed