What are the responsibilities and job description for the Network Systems Administrator position at Marchon Partners?

Marchon’s client is hiring a Network Systems Administrator to work M-F 12PM-8PM schedule.

Responsibilities

Responsible for the administration of network and system infrastructure. Includes monitoring, moves, adds, changes, incident and service request resolution of the university network and system infrastructure. Serve as an escalation point for system operations center (SOC) staff, software and hardware maintenance, and repair.
Configures and installs network infrastructure components (routers, switches, firewalls, access points).
Configures and provision server components (physical/virtual server and software).
Repairs/replaces failed network and system, fiber or connectivity issue.
Troubleshoots and resolves network and system incidents.
Provides off hour support on a rotating schedule.
Monitors networks and systems.
Accesses networks and systems to identify and resolve incidents.
Handles infrastructure and system alerts, appropriate action to classify, prioritize and resolve complex network and system issues.
Responds to customer service requests in a helpful, professional manner.
Proficient with service management tool ServiceNow to document request and incidents received via a phone and email.
Properly routes requests/incidents, tracks progress and documents resolution.
Identifies, labels and reports on installed infrastructure.
Maintains and updates network and system drawings in service management.

Skills

Education

Associate degree or combination of education and/or experience may substitute for minimum education.

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