What are the responsibilities and job description for the Service Technician II position at Marco Technologies?
Position Summary/Objective
The Copier Service Technician II is responsible for maintaining, servicing, and repairing copier equipment at a client’s site in a timely, high quality, and cost-effective manner.
Essential Functions
▪ Troubleshoot, diagnose, and resolve maintenance and repair issues at client’s locations within a designated territory using diagnostic tools, services aids, and product manuals.
▪ Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.
▪ Manage and maintain accurate inventory for tools, parts and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.
▪ Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
▪ Complete technical training on all new equipment as assigned.
▪ Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
▪ Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
▪ Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.
▪ Attend Required Company And Departmental Meetings.
▪ Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
▪ Perform other related duties as assigned.
Qualifications
Education and Experience
▪ An associate degree and two years of relevant experience; or equivalent combination of education and experience.
▪ Sharp, Canon, HP and/or Konica direct service experience preferred.
Licenses and Certifications
The Copier Service Technician II is responsible for maintaining, servicing, and repairing copier equipment at a client’s site in a timely, high quality, and cost-effective manner.
Essential Functions
▪ Troubleshoot, diagnose, and resolve maintenance and repair issues at client’s locations within a designated territory using diagnostic tools, services aids, and product manuals.
▪ Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.
▪ Manage and maintain accurate inventory for tools, parts and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.
▪ Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
▪ Complete technical training on all new equipment as assigned.
▪ Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
▪ Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
▪ Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls using Remote Tech.
▪ Attend Required Company And Departmental Meetings.
▪ Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
▪ Perform other related duties as assigned.
Qualifications
Education and Experience
▪ An associate degree and two years of relevant experience; or equivalent combination of education and experience.
▪ Sharp, Canon, HP and/or Konica direct service experience preferred.
Licenses and Certifications
- Valid Driver’s License, proof of personal insurance, and an acceptable driving record.
- Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.
- Demonstrate attention to detail.
- Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
- Strong ability to exercise independent judgment.
- Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
- Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
- Cost Conscious - Conserve organizational resources.
- Treat people with respect; Work with integrity and ethically; Uphold organizational values.
- Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
- Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
- Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
- Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
- Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.
