What are the responsibilities and job description for the Shipping and Receiving / Copier Setup Tech position at Marco Technologies?
Position Summary/Objective
The Shipping & Receiving / Copier Setup Technician is a dual role. As the Shipping & Receiving Representative, you are responsible for ensuring accurate and efficient order fulfillment of copier supplies that leads to a high level of client satisfaction. Also, as the Copier Setup Technician you are responsible for preparing all new copier equipment for sale, taking care to meet or exceed all established quality assurance standards.
Essential Functions
Shipping and Receiving:
Please note the job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
EDUCATION AND EXPERIENCE
The Shipping & Receiving / Copier Setup Technician is a dual role. As the Shipping & Receiving Representative, you are responsible for ensuring accurate and efficient order fulfillment of copier supplies that leads to a high level of client satisfaction. Also, as the Copier Setup Technician you are responsible for preparing all new copier equipment for sale, taking care to meet or exceed all established quality assurance standards.
Essential Functions
Shipping and Receiving:
- Perform accurate and timely filling and shipment of orders using manifest system.
- Assist in unloading UPS, SpeeDee, FedEx and ground shipments.
- Receive and put away supplies and parts daily in proper warehouse location.
- Ship parts for Technicians daily while meeting deadlines.
- Conduct inventory cycle counts of copier parts and supplies quarterly while maintaining accurate bin locations.
- Close out manifest system daily.
- Deliver internal shipments to proper personnel.
- Provide backup to other Shipping & Receiving team members when they are out including becoming cross trained in their areas.
- Attend required company and departmental meetings.
- Perform assembly and setup of equipment utilizing the proper setup checklists, prioritizing based on the setup schedule.
- Troubleshoot any issues that arise during setup utilizing any resource available to ensure proper setup exceeding all established quality assurance standards.
- Test all functions following guidelines set by the setup checklist.
- Clean all surfaces of equipment to acceptable quality assurance standards.
- Perform all necessary administrative functions in ERP system and fill out all applicable documents to support the setup process.
- Move products in and around the distribution centers and to and from off-site storage.
- Accurately and completely follow setup checklist/guidelines.
- Order all parts and supplies needed to perform setup.
- Prepare all new product for delivery.
- Maintain and promptly clean all workspaces.
- Maintain 90% accountable time including approved training.
- Assist with delivery’s when workload requires it.
- Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
- Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry.
- Perform other related duties as assigned.
Please note the job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications
EDUCATION AND EXPERIENCE
- High School diploma and two years of relevant experience; or equivalent combination of education and experience.
- Basic mechanical and electronics background/experience preferred.
- Valid Driver’s License, proof of personal insurance and an acceptable driving record.
- Forklift certification or successful completion of Marco provided Forklift certification.
- Proficiency with business collaboration tools such as Office applications including Word, Excel and Outlook.
- Demonstrates attention to detail.
- Good communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
- Strong ability to exercise independent judgment.
- Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
- Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
- Cost Conscious - Conserve organizational resources.
- Treat people with respect; Work with integrity and ethically; Uphold organizational values.
- Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
- Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
- Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
- Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
- Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.
