What are the responsibilities and job description for the Branch Manager position at Marcone Appliance Parts?
Let’s unpack this – Who are we?
Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com.
Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic Branch Manager who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.
The Branch Manager is responsible for the overall successful operation of a Marcone branch location. Responsibilities include sales and customer service, merchandising, receiving, product deliveries, inventory control, safety, will call, counter sales / service, and supervision of staff. The Branch Manager ensures all operational functions are completed in accordance with company policy and procedure while conveying a feeling of trust, service, security and satisfaction to customer and staff. Additional responsibilities include, but are not limited to, staff management, scheduling, resolution of customer issues, displays, transfers, facility management, financial reporting, and building cleanliness & organization. The Branch Manager is expected to lead by example.
This position will work to support our McAllen, Texas branch.
As the Branch Manager, you will:
- Provide daily leadership for all aspects of the branch operation including staff supervision, safety leadership and overall branch operations, including customer service, delivery/will calls, fleet and facility maintenance, administrative and warehouse functions.
- Oversee the successful day-to-day operations in the areas of safety, facilities/vehicles, counter sales, will call, receiving, deliveries, inventory, products transfers, and general warehousing operations. Support the Customer Value Proposition of 1-hour Will Calls.
- Ensure the daily opening and/or closing of the branch on time and in preparation for next day business needs.
- Provide emergency openings for customers as needed.
- Manage branch staffing to ensure that appropriate staff levels are maintained for superior customer service and workflow. Review requests for time off, vacations, and other work interruptions.
- Achieve branch safety goals by driving the safety culture by promoting a safe work environment by adhering to safety policies, quickly addressing unsafe conditions. Support safety initiatives by managing vehicle fleet, building and material handling maintenance, testing and inspection processes.
- Lead/Participate in the continuous improvement activities of the branch to improve service and operational efficiency.
- Lead and coordinate branch technology initiatives.
- Maintain communication with customers, either direct or via the Territory Manager assigned as needed to address issues. Establish and promote first name basis customer relationships.
- Responsible for the branch’s sales/financials and financial reporting including cash handling, daily deposits, accounts receivable, RMAs, credits and warranty issues.
- Ensure accurate inventory levels and cooperate in all issues pertaining to correcting or verifying inventory discrepancies or accuracy.
- Conduct daily communication to Regional Operations Manager in relation to the operational status of the branch, covering items including but not limited to: customer issues, employee issues, safety issues or violations, injuries, facility issues, and general status of the business.
- Lead by example in all staff and customer dealings in person, on the phone, and in written communication.
- Develop and train staff by recommending and coordinating training needs along with conducting regular staff touch bases and coaching.
About You:
- Bachelor’s degree in management, business, or a related field or 3-5 years’ experience with retail management and/or distribution and related functions. Kitchen Appliance Parts knowledge a plus.
- A strong understanding of safety standards and policies in a warehouse setting.
- High degree of personal ethics, customer service, and commitment to safety.
- Strong leadership skills and ability to make decisions in a fast-paced environment.
- Must be able to work independently and at times discreetly, use sound judgment, and make thoughtful decisions in a timely manner.
- Strong organizational skills, able to prioritize, set and keep deadlines, change direction quickly, and adapt to various work environments easily.
- Must be able to communicate well interpersonally, written, and in group settings as well as can follow verbal and written instructions.
- Knowledge of MS Office applications.
- Ability to interpret metrics and make data-driven decisions based on business needs.
- Aptitude for mathematical operations and numerical analysis.
So, what do we offer you? A great life!
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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