What are the responsibilities and job description for the Assistant Branch Manager position at Marcone HVAC?
Let’s unpack this – Who are we?
Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com.
Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic Assistant Branch Manager associate who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.
The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff. In partnership with the Branch Manager, this position is responsible for supervision of staff, customer service, receiving, inventory control, merchandising, sales, safety, on time will call, counter sales assistance, product delivery, and the general operation of the branch.
What will you be doing?
- Support the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.
- In partnership with the Branch Manager, this position is responsible for supervision of staff, customer service, receiving, inventory control, merchandising, sales, safety, on-time will call, counter sales assistance, product delivery, and the general operation of the branch.
- Provide excellent customer service through timely customer interaction, problem resolution, or escalation with effective and efficient follow-up.
- Address customers politely and professionally in a courteous manner, even in situations that may become difficult or tense.
- Promptly respond to customer inquiries via phone, email, text, or fax with courtesy in a professional demeanor.
- Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner.
- Assist the Branch Manager by either opening or closing each day as directed. Change work schedule based on demands of the business as needed and directed.
- Step in during the absence of the Branch Manager to lead teams, assist customers, direct the flow of work, and respond to all operational needs of the business.
- Provide for after-hours openings.
- Supervise counter sales and staff with direction, guidance, support, and follow-up.
- Adhere to safety procedures by example, address safety matters as needed with staff, and complet safety paperwork as needed when incidences occur.
- Support all areas of the operation for the branch which includes receiving, deliveries, merchandising, training, will calls, facilities management, safety, customer interactions, and all other operational areas.
About You:
- High School diploma or its GED equivalent.
- 3 or more years’ experience with logistics or distribution and related functions. HVAC knowledge a plus.
- Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
- Aptitude for mathematical operations and numerical analysis.
So, what do we offer you? A great life!
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
