What are the responsibilities and job description for the Director of Operations- New England position at Marcone HVAC?
Let’s unpack this – Who are we?
Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com.
Are you a seasoned operations leader with a proven track record of driving growth in matrixed organizations? Our company is seeking a highly motivated Director of Operations to join our leadership team and oversee the day-to-day operations of our growing branches.
Job Description
As a key member of the regional leadership team, the Director of Operations will be responsible for driving excellence in the day-to-day operations of multiple branch locations by providing oversight of operations and priorities, which include financial, safety, quality, talent, cost, service, delivery, environmental, and regulatory affairs for assigned facilities. Participate in the development and direct the implementation of long- and short-range business strategies and action plans (including but not limited to operations budget, material movement, on-time delivery performance, cost reductions and process improvements) to improve profitability.
RESPONSIBILITIES AND ESSENTIAL DUTIES
- Safety Leadership: Drives a strong safety culture where everyone is accountable for the health, safety and well-being of team members. Promote employee participation in actively managing EHS through identification and mitigation of hazards. Ensure timely reporting and investigation of EHS events.
- Strategic Leadership and Process Improvement: Identify and implement strategies to drive continuous improvement in safety, productivity, cost effectiveness, customer service, quality of work life, which lowers operating costs and implements best practices in operations. Stay abreast of industry trends and apply relevant knowledge to drive continuous improvement.
- Financial Management: Understand financial statements with an eye on executing on continuous improvement with a focus on on-time delivery, labor productivity, cost reduction and overall margin improvement.
- Team Leadership: Ensure facility teams are staffed appropriately to meet business requirements. Mentor, train, and coach regional operations managers to understand the organization and their roles within the organization, fostering an environment of accountability and excellence. Guide, motivate, and develop the team, setting and tracking performance goals.
- Performance Metrics: Monitor performance metrics to assess the effectiveness of operations. Develop, monitor, and report on operating costs relative to budget. Communicate circumstances that may cause significant budget overruns and identify ways to lessen impact on overall budget.
- Run & Scale Operations: Responsible for the coordination of operations across multiple locations, including, purchasing, receiving, storage, and distribution of products. Develop the operational plans to scale overall business capacity through branch footprint and network optimization as well as new sites to support growth strategies. Ensure assigned districts have the seasonal inventory required to meet customer demands.
- SOP Implementation:
- Lead the implementation of new and revised Standard Operating Procedures (SOPs) within the assigned region, ensuring alignment with company policies, regulatory requirements, and industry best practices. Provide guidance and training to regional staff on the application and importance of SOPs in daily operations.
- Cross Department Collaboration: Work closely with other departments, such as Supply Chain, Sales, and Customer Operations to ensure that our customers are satisfied, and operations align with company objectives.
- Business Development: Coordinate with Regional Sales to contribute to business development efforts by identifying new opportunities and driving growth.
- Cultural Development: Foster a positive and collaborative work culture that supports innovation and employee engagement.
EXPERIENCED REQUIRED
- Bachelor's degree in business administration, operations management, or a related field preferred
- 10 years of experience in Operations leadership role, managing multiple sites with permanent and temporary workforce.
- Proven track record of successfully managing matrix operations and teams with strong project management skills
- Strong financial acumen and analytical skills with a strong understanding of budgeting and cost control
- Excellent communication and interpersonal skills. Able to interact and communicate effectively with employees and customers at various levels
- Ability to think strategically and adapt to a rapidly changing environment
- Strong customer service orientation with an entrepreneurial mindset and a passion for driving innovation
- Ability to exercise independent judgment and take action by using strong analytical skills including thorough risk assessments.
- Ability to develop and successfully execute strategic initiatives.
- Able to develop plans that connect business strategies and the daily operations of branch sites while effectively prioritizing and executing tasks
- Able to achieve and maintain credibility and respect within the organization while leading and inspiring people to achieve results.
Salary range for this position is $160k- $220k per year, plus bonus!
So, what do we offer you? A great life!
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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Salary : $160,000 - $220,000
