What are the responsibilities and job description for the HVAC Technical Support Specialist position at Marcone HVAC?
Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic Technical Support Specialist associate who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.
Based in Hartford, Connecticut, BellSimons has provided top-notch HVAC products from leading manufacturers to residential and commercial clients since 1940. Their catalog includes a full line of equipment, controls, supplies and replacement parts. Their dedication to quality service and extensive inventory makes them a one-stop shop for all their customers' supply needs. For more information, visit bellsimons.com
The Technical Support Specialist provides both pre-sale support, post-sale support, and training to customers and employees. This role performs cross- functionally with other sales and support employees. Additionally, this role conducts product and employee training as needed.
Responsibilities:
- Conducts personal interactions with customers representative of a company with strong, ethical standards.
- Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.
- Facilitates, coordinates key personnel and technical/operational processes to ensure internal and external customer satisfaction
- Demonstrates high energy, mobility, initiative, and drive to enhance operations and achieve financial success.
- Travels to branch locations as needed.
- Plans and develops staff placement based on the needs of the company and employee talent. Works to seek and develop staff to foresee impending turnover, growth, or other movement of key staff members.
- Maintains an open-door policy and productive approach to all employee communication.
- As needed, participates in unemployment claim hearings to present the facts of any employee matters.
- Coaches, trains, and develops branch management in matters related to employee communication, investigations, and team development
- Oversees and performs annual performance reviews for branch managers.
- Oversees all branch layouts and logistics.
Preferred Job Requirements
- 5 or more years’ experience with HVAC and related functions.
- 2-year HVAC degree or certificate
Minimum Job Requirements
- High School diploma or its GED equivalent
- 2 or more years’ experience with HVAC and related functions.
- Aptitude for mathematical operations and numerical analysis
- Minimum keyboarding skills of 40 words per minute.
What's in it for you?
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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