What are the responsibilities and job description for the Parts Specialist position at Marcone HVAC?
Let’s unpack this – Who are we?
Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com.
O’Connor Company is an industry leader in wholesale HVAC equipment, parts and tools. As a distributor of HVAC services in the Midwest, they provide a range of quality product lines. The company is proud to serve the commercial and residential markets in Kansas, Oklahoma, Missouri, Nebraska and Iowa. For more information, visit oconnorhvac.com.
Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic Parts Specialist who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.
The Parts Specialist will be responsible for directly and purposefully communicating to their assigned accounts. These communications would include, but are not limited to, new products, new pricing, promotions, product line changes, upcoming training, and current topics regarding parts and supplies. This position will also look for opportunities within their region to support the Territory Manager resulting in growth for parts and supplies.
What will you be doing as a Parts Specialist? We will need you to:
- Provide excellent customer service through consistent and timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
- Effectively communicate with Territory Managers through direct purposeful sales calls, phone calls, texts, fax, email, mail, and other means as required.
- Conduct personal interactions with customers representative of a company with strong, ethical standards.
- Properly communicate customer issues with appropriate company personnel and vendors.
- Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner.
- Responsible for contacting all assigned customers monthly notifying them of essential information pertaining to products, promotions, changes in the company, training, and sales performance.
- Responsible for sales penetration and customer relationship maintenance.
- Assist in meeting vendor goals and plans.
- Support SSBs set up, cycle counting, and customer inquires stemming from interactions with the website.
- Process orders and quotes through company ERP system as needed.
- Maintain a system for organizing and delivering all products related to promotional items and information and pricing information provided at sales meetings to all assigned accounts.
- Review and maintain inventory necessary to support increase product mix by working with Purchasing and the Product Management team.
- Present marketing programs to customers that includes promotions, flyers, specials, training, and other programs as directed.
- Demonstrate proficiency and knowledge in all marketing programs, promotions, and support available from all vendors.
- Completes pricing studies as required.
- Communicate dealer pricing and price sheets to customers as required.
- Demonstrate knowledge of company product lines with proficiency and detail.
- Maintain a personal library of sales and technical materials for all product lines.
- Travel as needed.
- Attend training sessions as required.
- Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.
About You:
- High School diploma or its GED equivalent and some college coursework in Business or related field.
- 3 or more years’ experience with HVAC, sales, and related functions.
- Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
- Aptitude for mathematical operations and numerical analysis.
- Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
So, what do we offer you? A great life!
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
