What are the responsibilities and job description for the Regional Operations Manager position at Marcone HVAC?
Ever dream of doing work that makes a difference? Want to join a growing company? Here it is!
We seek the talent of a dynamic Regional Operations Manager who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.
Let’s Unpack This – Who are we?
Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com.
Munch’s Supply was founded in 1956 by Willard Munch, who wanted to develop a local source of electrical supplies for area contractors. Today the company has more than 1,200 employees focused exclusively on supplying heating, cooling and plumbing industry contractors with quality products. For more than 65 years, Munch’s Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard, Trane, Mitsubishi, Rheem, IPEX, AO Smith, Kohler, Tempstar, Keeprite and Frigidaire. For more information, visit www.munchsupply.com.
The Regional Operations Manager (ROM) is responsible for providing operational leadership to assigned company branch locations in achieving and sustaining excellent operational, safety, and customer satisfaction standards. This role directs and provides guidance to branch management through daily contact and regular interactions, such as branch visits, meetings, audits, and calls. This role identifies operational gaps, as well as process and operational improvements. Additionally, the ROM is responsible for the operational development of Branch Manager leaders. This role is responsible for controlling branch costs, branch sales and service, branch safety, training, and inventory control.
What will you be doing?
- Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
- Establishes and maintains professional business dealings with customers and vendors at all times
- Leads by example in all staff and customer dealings in person, on the phone, and in written communication
- Conducts regular staff touch bases to provide individual feedback, assignment status, goal review, and coaching. Uses company tools such as the GROW model or EPNs as needed to address sub-standard work performance
- Recognizes staff for superior customer service, goal accomplishment, or other satisfactory work performance
- Supports and adheres to company policies and procedures, most especially those commonly challenged in the workplace such as dress code, attendance, professionalism, and productivity. Seeks supervisor and HR partnerships in addressing issues as needed. Approaches all employment matters with a solution oriented, professional, and legally compliant mindset
- Oversees all branch layouts and logistics.
- Maintains and administers the fleet management program ensuring the operations safety aspect of the trucks
- Recommends moving and facility improvements
- Facilitates, coordinates key personnel and technical/operational processes to ensure internal and external customer satisfaction
- Demonstrates high energy, mobility, initiative, and drive to enhance operations and achieve financial success.
- Travels to branch locations as needed.
- Plans and develops staff placement based on the needs of the company and employee talent. Works to seek and develop staff to foresee impending turnover, growth, or other movement of key staff members.
- Maintains an open-door policy and productive approach to all employee communication.
- As needed, participates in unemployment claim hearings to present the facts of any employee matters.
- Coaches, trains, and develops branch management in matters related to employee communication, investigations, and team development.
Preferred Job Requirements
- 10 or more years’ experience with business, warehousing, supply chain, logistics and related functions. HVAC experience a plus.
- 5 or more years’ experience in a multi-unit leadership role with demonstrated metric successes.
Minimum Job Requirements
- Bachelor’s degree in Business, Supply Chain, or related field or the equivalent in related work experience.
- 5 or more years’ experience with business, warehousing, supply chain, logistics and related functions.
- 3 or more years’ experience in a multi-unit leadership role with demonstrated metric successes.
- Aptitude for mathematical operations and numerical analysis.
- Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
- Minimum keyboarding skills of 40 words per minute.
What's in it for you?
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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