What are the responsibilities and job description for the Territory Manager position at Marcone HVAC?
We're looking for a go-getter who is ready to “roll up your sleeves” and get things done. We offer a bright future due to our amazing growth. We are currently seeking a Territory Manager for our Colorado market!
Since 1987, Comfort Air Distributing has been a customer-focused Wholesale distributor of Rheem Heating and Air Conditioning products. With over 30 years in the business, we are dedicated to providing licensed HVAC and Plumbing contractors superior customer service. With 3 locations in Denver, Centennial, and Colorado Springs, we are proud to service the Colorado and Wyoming markets. Comfort Air is dedicated to the success of our HVAC and Plumbing Partners and committed to being a leader in our changing industry. We are pleased to offer a professional work environment with career advancement opportunities and personal development!
The Territory Manager is responsible for managing multiple territories in existing sales markets as well as developing new sales growth through the saturation of existing territories and building sales within the company’s existing customer base. This role manages the Territory Managers to develop their sales skills, calls on customers, handles escalated customer issues, and keeps current on product lines as well as new products. Additionally, this role supports excellence in customer service.
What will you be doing?
Since 1987, Comfort Air Distributing has been a customer-focused Wholesale distributor of Rheem Heating and Air Conditioning products. With over 30 years in the business, we are dedicated to providing licensed HVAC and Plumbing contractors superior customer service. With 3 locations in Denver, Centennial, and Colorado Springs, we are proud to service the Colorado and Wyoming markets. Comfort Air is dedicated to the success of our HVAC and Plumbing Partners and committed to being a leader in our changing industry. We are pleased to offer a professional work environment with career advancement opportunities and personal development!
The Territory Manager is responsible for managing multiple territories in existing sales markets as well as developing new sales growth through the saturation of existing territories and building sales within the company’s existing customer base. This role manages the Territory Managers to develop their sales skills, calls on customers, handles escalated customer issues, and keeps current on product lines as well as new products. Additionally, this role supports excellence in customer service.
What will you be doing?
- Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
- Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor
- Always establishes and maintains professional business dealings with customers and vendors
- Conducts personal interactions with customers representative of a company with strong, ethical standards
- Properly communicates customer issues with appropriate company personnel and vendors
- Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution
- Territory Sales Activities & Performance
- Effectively communicates with assigned customers through direct purposeful sales calls, phone calls, text, email, mail, and other means as required.
- Expertly facilitates problem resolution for assigned customers with issues related to customer service, accounts receivable, and product performance.
- Responsible for growth of new accounts and customer relationship development within the assigned territory.
- Responsible for sales penetration of assigned base customer accounts and customer relationship maintenance.
- Assists in meeting vendor goals and plans as directed by the Sales Manager.
What do we need from you?
Preferred Job Requirements
- 3 or more years’ experience with HVAC, sales, and related functions.
- High degree of personal ethics, customer service, and commitment to safety.
- Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
- Aptitude for mathematical operations and numerical analysis.
- Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
- Minimum keyboarding skills of 40 words per minute.
What we offer?
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
