What are the responsibilities and job description for the Will Call Coordinator position at Marcone HVAC?
Let’s unpack this – Who are we?
Munch’s Supply was founded in 1956 by Willard Munch, who wanted to develop a local source of electrical supplies for area contractors. Today the company has more than 1,200 employees focused exclusively on supplying heating, cooling and plumbing industry contractors with quality products. For more than 65 years, Munch’s Supply has operated with a commitment to service as a leading distributor for trusted brands such as American Standard, Trane, Mitsubishi, Rheem, IPEX, AO Smith, Kohler, Tempstar, Keeprite and Frigidaire. For more information, visit www.munchsupply.com.
- Manages warehouse in process status on a daily basis daily. This includes assigning and prioritizing orders, assigning procured orders for staging, and handling queued order writers for status.
- Checks out customers and verifies their equipment, double checks orders, and corrects and signs for any mistakes before it leaves the building.
- Stages procurements for items as needed.
- Call customers with open orders on Will Call queue daily – sets up follow up dates for calls, logs updates, and requests cancellations as needed.
- Handles Will Call queues for Non-RF Issues.
- Verifies that Warehouse in Process Queue is managed each day. Notifies assigned manager of any issues, picks queues.
- Bi-weekly audits orders in Will Call areas with warehouse in process.
- Bi-weekly matches up invoice preview queue and will call queue and resolves discrepancies.
- Request cancellation of tickets as needed.
- Courteously and promptly answers phones as needed.
- Maintain barcode printers by checking and replacing labels and film daily, maintains stock of labels and film and orders as needed in a timely manner.
- Daily reviews Will Call queue in follow up mode. Queues on any ship tickets that have been printed.
- Responsible for general warehouse work as directed, including working in any and all departments within the warehouse relating to freight either incoming or outgoing.
- Accurately fills sales orders or transfers for product and distributes items to shipping or will call.
- Supports the Customer Value Proposition by filling will call orders within 1 hour of order.
- Adequately assists shipping, receiving, transfers, unloading trucks, checking in merchandise, matching purchase orders to sales orders and distributing to counter staff for processing.
- Efficiently moves materials and items from receiving or transfer areas to shipping areas or stock locations as designated.
- Accurately sorts and places product on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
- Accurately marks product or orders with identifying information using appropriate method.
- Adequately assists in counting of physical inventory.
- Responsible for accuracy and efficiency in the handling of merchandise.
- 5 or more years’ experience with office, warehouse, and related functions.
- High School diploma or its GED equivalent
- 3 or more years’ experience with office, warehouse, and related functions.
- Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
- Aptitude for mathematical operations and numerical analysis.
- Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
- Minimum keyboarding skills of 40 words per minute.
So, what do we offer you? A great life!
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
