What are the responsibilities and job description for the Will Call Coordinator position at Marcone HVAC?
Let’s unpack this – Who are we?
Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com.
Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic Will Call Coordinator who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.
The Will Call Coordinator manages the branch functions relating to Will Calls, picking of orders, reviewing and maintaining accurate order status, and the organization of the Will Call area. This role is charged with the on-time and accurate retrieval of orders in accordance with the company's customer value proposition.
What will you be doing?
- Manage the warehouse in-process status on a daily basis. This includes assigning and prioritizing orders, assigning procured orders for staging, and handling queued order writers for status.
- Check out customers and verify their equipment, double checks orders, and correct and sign for any mistakes before it leaves the building.
- Stage procurements for items as needed.
- Call customers with open orders on Will Call queue daily – set up follow-up dates for calls, log updates, and request cancellations as needed.
- Handle Will Call queues for Non-RF Issues.
- Verify that Warehouse in-Process Queue is managed each day. Notify assigned manager of any issues, pick queues.
- Bi-weekly audit orders in Will Call areas with warehouse in-process.
- Bi-weekly match up invoice preview queue and will call queue and resolve discrepancies.
- Request cancellation of tickets as needed.
- Courteously and promptly answer phones as needed.
- Maintain barcode printers by checking and replacing labels and film daily, maintain stock of labels and film and orders as needed in a timely manner.
- Daily review Will Call queue in follow-up mode. Queue on any ship tickets that have been printed.
- Responsible for general warehouse work as directed, including working in any and all departments within the warehouse relating to freight either incoming or outgoing.
- Accurately fill sales orders or transfers for product and distribute items to shipping or Will Call.
- Support the Customer Value Proposition by filling Will Call orders within 1 hour of ordering.
- Adequately assist shipping, receiving, transfers, unloading trucks, checking in merchandise, matching purchase orders to sales orders and distributing to counter staff for processing.
- Efficiently move materials and items from receiving or transfer areas to shipping areas or stock locations as designated.
- Accurately sort and place product on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
- Accurately mark product or orders with identifying information using appropriate method.
- Adequately assist in counting of physical inventory.
- Responsible for accuracy and efficiency in the handling of merchandise.
About You:
- High school diploma or equivalent.
- 3 or more years’ experience with office, warehouse, and related functions.
- Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
- Aptitude for mathematical operations and numerical analysis.
- Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
- HVAC knowledge preferred, willing to train.
So, what do we offer you? A great life!
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
