What are the responsibilities and job description for the Counter Sales Associate position at Marcone Supply?
About MSupply TM
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com .
About Marcone Appliance Parts
Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next-day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com
The Counter Sales position provides excellent service to customers primarily via counter sales, and phone, email / online, scanner, and fax communication. The Counter Sales position provides branch operations assistance through merchandising by stocking, picking, pulling, and on time will call assistance. Additionally, the position provides support and information on product inquiry as well as damaged goods, product sold, or product returned. The position effectively utilizes its resources as it relates to company computer systems, online tools, and facility inventory.
Essential Job Duties
Customer Interaction
Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor
Processes customer requests for pricing, information, and availability regarding products
Processes customer orders for products both in stock and special order
Coordinates scheduling of customer deliveries as needed
Follows up with customers regarding special orders, back orders, and will calls as needed
Provides timely response to business related incoming phone calls, faxes, scans, and emails / online as needed
Fills sales orders for product and distributes items to shipping or will call as needed
Establishes and maintains professional business dealings with customers and vendors at all times
Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution
Counter Sales
Completes assigned training successfully and applies learnings as needed and directed
Performs general warehouse work as directed, including working in any and all departments within the branch
Promotes a safe work environment by quickly addressing unsafe conditions such as damaged product, clutter, cleanliness of work area, and clears customer passage
Effectively communicates with management upon arrival and departure for the day, at breaks, and at meal periods including any periods at which they will not be at their work station
Wears proper safety equipment and gear performing proper safety inspections on material handling equipment
Conducts aisle responsibilities as assigned
Conducts timely and frequent queue checks throughout the day, responding in a timely and effective manner
Product
Sorts and places product on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code
Marks or identifies product or orders with required information using appropriate labeling method
Conducts quality inspections of customer returns, damage product for quantity accuracy of returned inventory
Show proficiency and general understanding of functions and features of product in inventory and sold
Responsible for set up and maintenance of merchandising display
Inventory Control
Adheres to procedures related to inventory control, checking and double-checking merchandise coming in and leaving the branch, and proper reporting of errors
Other
Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements
Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.
Preferred Job Requirements
High School diploma or its GED equivalent
3 or more years’ experience with customer service and related functions.
Minimum Job Requirements
High School or its GED equivalent
2 or more years’ experience with customer service and related functions.
Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
Aptitude for mathematical operations and numerical analysis.
Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
Physical Requirements
Minimum keyboarding skills of 40 words per minute.
Counter Sales
Lifting 25-50 pounds 3-5 hours per day
Reaching above shoulder 0-1 hour per day
Standing 1-3 hours per day
Stooping, kneeling, crouching or crawling 1-3 hours per day
Twisting (at waist) 0-1 hours per day
Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Using hands and arms 6-8 hours per day
Walking 3-5 hours per day
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com .
About Marcone Appliance Parts
Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next-day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com
The Counter Sales position provides excellent service to customers primarily via counter sales, and phone, email / online, scanner, and fax communication. The Counter Sales position provides branch operations assistance through merchandising by stocking, picking, pulling, and on time will call assistance. Additionally, the position provides support and information on product inquiry as well as damaged goods, product sold, or product returned. The position effectively utilizes its resources as it relates to company computer systems, online tools, and facility inventory.
Essential Job Duties
Customer Interaction
Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor
Processes customer requests for pricing, information, and availability regarding products
Processes customer orders for products both in stock and special order
Coordinates scheduling of customer deliveries as needed
Follows up with customers regarding special orders, back orders, and will calls as needed
Provides timely response to business related incoming phone calls, faxes, scans, and emails / online as needed
Fills sales orders for product and distributes items to shipping or will call as needed
Establishes and maintains professional business dealings with customers and vendors at all times
Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution
Counter Sales
Completes assigned training successfully and applies learnings as needed and directed
Performs general warehouse work as directed, including working in any and all departments within the branch
Promotes a safe work environment by quickly addressing unsafe conditions such as damaged product, clutter, cleanliness of work area, and clears customer passage
Effectively communicates with management upon arrival and departure for the day, at breaks, and at meal periods including any periods at which they will not be at their work station
Wears proper safety equipment and gear performing proper safety inspections on material handling equipment
Conducts aisle responsibilities as assigned
Conducts timely and frequent queue checks throughout the day, responding in a timely and effective manner
Product
Sorts and places product on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code
Marks or identifies product or orders with required information using appropriate labeling method
Conducts quality inspections of customer returns, damage product for quantity accuracy of returned inventory
Show proficiency and general understanding of functions and features of product in inventory and sold
Responsible for set up and maintenance of merchandising display
Inventory Control
Adheres to procedures related to inventory control, checking and double-checking merchandise coming in and leaving the branch, and proper reporting of errors
Other
Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements
Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.
Preferred Job Requirements
High School diploma or its GED equivalent
3 or more years’ experience with customer service and related functions.
Minimum Job Requirements
High School or its GED equivalent
2 or more years’ experience with customer service and related functions.
Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
Aptitude for mathematical operations and numerical analysis.
Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
Physical Requirements
Minimum keyboarding skills of 40 words per minute.
Counter Sales
Lifting 25-50 pounds 3-5 hours per day
Reaching above shoulder 0-1 hour per day
Standing 1-3 hours per day
Stooping, kneeling, crouching or crawling 1-3 hours per day
Twisting (at waist) 0-1 hours per day
Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Using hands and arms 6-8 hours per day
Walking 3-5 hours per day
