Counter Sales

Let’s unpack this – Who are we?

Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com .

Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic Counter Sales associate who seeks to bring their A game to a collaborative team of talented professionals. You are not afraid to make impact where your opinion matters in a company that has a masterful, mature history that operates as best-in-class.

The Counter Sales position provides excellent service to customers primarily via counter sales, and phone, email/online, scanner, and fax communication. The Counter Sales position also provides branch operations assistance through merchandising by stocking, picking, pulling, and on time will call assistance. Additionally, the position provides support and information on product inquiry as well as damaged goods, product sold, or product returned. This position effectively utilizes its resources as it relates to company computer systems, online tools, and facility inventory.

We are currently seeking a Counter Sales associate to support our Pensacola, FL branch. This position is conveniently located at 3704 N. Pace Blvd, Pensacola, FL 32505 .

Do you have a pencil? ‘Cause we’re ready to write our future! We’re looking for:

• Self-starters with a keen ability to multi-task.
• Hard workers who can adapt to rapidly changing priorities.
• Deep thinkers (sometimes!) who are able to show good judgment.
• High-energy doers with an eye toward personal growth.
• People lovers who are ready to put the customer at the heart of everything we do.
  
  

What will you be doing? We’ll keep you really busy and teach you how to:

• Provide excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
• Promptly respond to customer inquiries via phone, email, or fax with courtesy in a professional demeanor.
• Assist customers by accurately identifying replacement parts, ordering from vendors, then following up with customers and notifying them when parts are in.
• Process customer requests for pricing, information, and availability regarding products.
• Process customer orders for products both in stock and special order.
• Follow up with customers regarding special orders, back orders, and will calls as needed.
• Provide timely responses to business related incoming phone calls, faxes, scans, and emails or online as needed.
• Fill sales orders for product and distribute items to shipping or will call as needed.
• Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner.
• Complete assigned trainings successfully and apply learnings as needed and directed.
• Perform general warehouse work as directed, including working in any and all departments as assigned by management.
• Promote a safe work environment by quickly addressing unsafe conditions such as damaged product, clutter, cleanliness of work area, and clear customer passage ways.
• Conduct timely and frequent queue checks throughout the day, responding in a timely and effective manner.
• Replenish showroom, sorting and placing product on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
• Mark or identify product or orders with required information using appropriate labeling method.
• Conduct quality inspections of customer returns and damaged product for quantity and accuracy of returned inventory.
• Responsible for set up and maintenance of merchandising displays.
• Effectively communicate with management upon arrival and departure for the day, at breaks, and at meal periods including any periods at which they will not be at their workstation.
• Accurately and efficiently assist drivers with identifying orders and product to be shipped, then assist with loading their trucks.
• Receive and answer calls from drivers and assist them when the manager is not available.
• Other duties as assigned.
  
  

About You

• High school diploma or equivalent.
• 2 or more years’ experience with customer service and related functions.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
• Aptitude for mathematical operations and numerical analysis.
• Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Must be able to lift at least 50 pounds.
• Appliance parts knowledge preferred, willing to train.
  
  

So, what do we offer you? A great life!

• Health care (medical, dental, vision, prescription) available the first day of hire!
• 401k with company contribution
• Life insurance plus short-term and long-term disability
• HSA/FSA options
• Paid vacations, holidays, and personal time
• Employee Assistance Program
• Employee discounts
• And much more!
  
  

All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.

We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.