What are the responsibilities and job description for the Part Time Rental Agent position at Marcotte Ford Sales Inc?
About Us:
Marcotte Ford is a leading provider of everything Ford Motor Company has to offer. We are committed to delivering exceptional customer service and high-quality vehicles to our clients. We pride ourselves on our dedication to customer satisfaction and our dynamic team environment. If you fee that your skills would be an asset to our customers, then we want to get to know you!
Position Overview:
We are seeking a friendly and motivated Rental Car Agent to join our team. The successful candidate will be responsible for assisting customers with their rental needs, processing rental agreements, and ensuring a seamless and positive experience for our clients.
Key Responsibilities:
- Greet and assist customers in a professional and courteous manner.
- Explain rental terms and conditions, vehicle features, and company policies.
- Process rental agreements and handle customer inquiries and complaints.
- Up-sell additional products and services to enhance customer satisfaction and meet targets.
- Inspect vehicles before and after rentals to ensure they meet company standards.
- Manage vehicle inventory and coordinate availability with the team.
- Handle payments, refunds, and resolve billing issues.
- Parking vehicles as they return.
- Bringing vehicles to the door for the customers.
- Maintain a clean and organized workplace.
- Capable of dressing appropriately for both the weather and in a professional manner.
- Help with snow removal.
- Occasionally, cleaning the inside and outside of vehicles.
Pay: $16.00/hour plus opportunity for monthly bonuses
Job Type: Part Time
Qualifications: 18 years or older; Valid driver's license with a clean driving record; Previous experience in a customer service role, preferably in the car rental industry, is desirable; Strong communication and interpersonal skills; Ability to work in a fast-paced environment and handle multiple tasks; Proficiency with computer systems and ability to learn new software quickly, TSD Rental software knowledge is a plus but not required; Ability to work flexible hours; Fluency in Spanish is desirable but not required.
Benefits: Paid Time Off; Employee Discounts; Milestone Anniversaries recognized and celebrated
Salary : $16