AC Hotel Full-Time Front Desk Agent

Description

At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking a Full-Time Front Desk Agent.

POSITION PURPOSE: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

Pay starts at $19.32 per hour

Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K matching, travel, dining and movie discounts.

Essential Functions

• Greet and welcome guest as they arrive to the hotel; check guests in and out of room according to standards.
• Able to provide accurate and appropriate information regarding area or hotel, outlet information and services to guests.
• Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs.
• Respond to guest requests and handle guest issues or report complaints to management.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Perform other duties as assigned.
  
  

Position Requirements

• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• High school diploma or equivalent required.
  
  

Equal Opportunity Employer