What are the responsibilities and job description for the Banquet Captain position at Marcus Hotels & Resorts?
Description
POSITION PURPOSE:
To assist, supervise and train banquet department staff with the coordination and service delivery of food and beverage experiences to our guests.
Essential Functions
POSITION PURPOSE:
To assist, supervise and train banquet department staff with the coordination and service delivery of food and beverage experiences to our guests.
Essential Functions
- Supervise and train staff in the set up and break down of assigned banquet rooms according to Banquet Event Order (BEO) and managers instructions.
- Supervise and train staff in the service of food and beverages according to Marcus Hotels and Resorts and Marriott standards.
- Participate in set up of banquet rooms and service of food & beverage to guests.
- Communicate frequently with supervisors and managers.
- Assist in counseling of associates to include verbal communications, preparation of written documentation for management administration with associate(s) along with assistance of performance appraisal preparation.
- Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
- Administer discipline as needed at a supervisory level and ensure disciplinary procedures are followed.
- Communicate frequently with guest contacts in order to ensure that their needs are being met.
- Supervise and train staff in maintaining cleanliness of banquet rooms, public areas, and storage areas.
- Responsible for maintaining condition and cleanliness of work area.
- Supervise and train staff in maintaining inventory of necessary supplies.
- Attend all scheduled mandatory Banquet Department meetings, trainings and hotel meetings.
- Perform all other related duties and special projects as requested and/or assigned.
- High School Diploma required, advanced degree in hospitality related field preferred.
- Prior Banquet Server, Bartender or Set-Up experience required, prior hospitality supervisory experience preferred.
- Ability to respond quickly and accurately to guest requests.
- Supervisory and organizational skills with the ability to multi-task quickly and efficiently.
- Basic knowledge of food preparation.
- Ability to obtain and maintain an Alcohol Servers Training Certification as well as any additional training / certification requirements per Marcus Hotels & Resorts, and Marriott.
- Dependable and reliable to meet the demands of a 24-hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
- Attention to detail.
- Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
- Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
- Must be able to lift, push, pull and or carry up to 50 lbs.
- Ability to stand and move throughout continuously to perform essential job functions.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to access and accurately input information using a moderately complex computer system when applicable, strong proficiency in Excel required, prior Marriott system experience preferred.
- Must be able to represent the company in a professional, well-groomed and courteous manner.
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