What are the responsibilities and job description for the Breakfast Server position at Marcus Hotels & Resorts?
Description
POSITION PURPOSE:
To provide service of beverage and food in a friendly, courteous, and timely manner resulting in guest satisfaction.
Essential Functions
POSITION PURPOSE:
To provide service of beverage and food in a friendly, courteous, and timely manner resulting in guest satisfaction.
Essential Functions
- Check and maintain proper set-up and cleanliness of service station before, during, and after shift.
- Greet guests in a timely, friendly, and courteous manner and explain all specials, promotions, and snacks.
- Take orders, recite selection of all call and premium brands as requested. This task will require memorization of all available drinks, beer, and taps.
- Provide appropriate snack and garnish with all beverages.
- Input orders into point of sale system in a timely fashion to inform bartender an order was made.
- Maintain cleanliness of guest tables and assist with the bar area.
- Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.
- Present the guest with the check promptly, thank them and invite them to return.
- Perform all assigned side work and complete daily checklist.
- Perform general cleaning tasks, use standard cleaning products as assigned by your supervisor to adhere to health standards.
- Maintain condition and cleanliness of work area.
- Perform other duties and responsibilities as requested e.g., special guest requests.
- Suggest drink pairing with all menu items and educate guests on drinks.
- Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
- Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
- Knowledge of the appropriate table settings, service ware, and menu items.
- Ability to read, sufficient to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
- Ability to remember, recites, and promotes a variety of menu items.
- Ability to transport trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
- Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
- Maintain a positive attitude throughout shift.
- Work as a team player.
- Ability to remain motivated during busy and slow periods within shift.
- Cash handling and self-banking position, requires ability to maintain funds, and accurately count back change.
- Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check
- No prior experience required.
- Ability to obtain any government required license or certificate. TIPS (or similar certification) and Bartender certification preferred.
- Required memorization of all table numbers.
