What are the responsibilities and job description for the Jewell Server position at Marcus Hotels & Resorts?
Description
POSITION PURPOSE: (PT Evenings)
Service of beverage and food in a friendly, courteous, and timely manner resulting in guest satisfaction.
Essential Functions
POSITION PURPOSE: (PT Evenings)
Service of beverage and food in a friendly, courteous, and timely manner resulting in guest satisfaction.
Essential Functions
- Checks and maintains proper set-up and cleanliness of service station before, during, and after shift.
- Greets guests in a timely, friendly, and courteous manner and explains all specials, promotions, and snacks.
- Takes orders, reciting menu and drinks as requested, requires memorization of all available drinks and food.
- Provides appropriate garnish with all beverages.
- Inputs orders into point of sale system to inform bartender and kitchen an order was made in a timely manner.
- Maintains cleanliness of guest tables and assists with the bar area.
- Replenishes food and/or beverages as requested, frequently checking back with guest to inquire about satisfaction.
- Presents the guest with the check promptly, thanking them and inviting them to return, so they will frequent the restaurant again.
- Performs general cleaning tasks, using standard cleaning products as assigned by your supervisor to adhere to health standards.
- Performs other duties and responsibilities as requested e.g., special guest requests.
- Must be 19 years of age or older to server alcohol.
- Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
- Knowledge of the appropriate table settings, service ware, and menu items.
- Ability to read, sufficient to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
- Ability to remember, recite, and promote a variety of menu items.
- Ability to transport trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.
- Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
- Maintain a positive attitude throughout shift.
- Perform all assigned side work and complete daily checklist.
- Work as a team player.
- Ability to remain motivated during busy and slow periods within shift.
- Cash handling and self-banking position, requires ability to maintain funds, and accurately count back charge.
- Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check
- No prior experience required. Prior server experience preferred.
- Ability to obtain any government required license or certificate. TIPS certification required.
