What are the responsibilities and job description for the Pfister Cafe Server FT position at Marcus Hotels & Resorts?
Description
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. As a Café Server, it will be your responsibility to tailor the Café experience to each guest providing food and beverage services in a friendly, courteous, timely, and professional manner resulting in a superior level of guest satisfaction.
Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.
What will you be doing?
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister Hotel is an equal opportunity employer.
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. As a Café Server, it will be your responsibility to tailor the Café experience to each guest providing food and beverage services in a friendly, courteous, timely, and professional manner resulting in a superior level of guest satisfaction.
Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.
What will you be doing?
- Greet guests and explain specials & promotions.
- Record and input guest orders into the Point of Sale system.
- Retrieve, confirm, and deliver orders with condiments; follow liquor regulations.
- Replenish beverages and ensure overall guest satisfaction.
- Collect payment, thank guests, and invite them to return.
- Complete side work and cleaning tasks including restocking and replenishing condiments.
- Maintain self-banking procedures.
- Perform additional duties as assigned by the Manager.
- Preferred: Prior food, beverage, cash handling and hospitality experience.
- Innate desire to serve and ability to maintain service and departmental standards.
- Basic knowledge of food & beverage preparation, service standards, guest relations, and etiquette.
- Learn table settings, service ware, and menu items.
- Proficient in English for menu comprehension, recording orders, and guest communication.
- Recall and promote menu items.
- Transport trays up to 30 lbs. through crowded spaces.
- Maintain professional demeanor and clean uniform.
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
- Discounted parking
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career, and transfer from one property to another while maintaining your service with the company
- Early wage access
- Paid time off
- Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister Hotel is an equal opportunity employer.
