What are the responsibilities and job description for the Front Desk Clerk position at Marcus Hotels?
The Platinum Hotel is looking for a full time Front Desk Agent. We're the perfect team to join if you're looking for a non-union, non-smoking & non-gaming work environment. Located just 1 block off the strip, and 5 blocks from UNLV, you're guaranteed an easy trip to work and free meals & employee parking.
The Front Desk agent will be responsible for registration and checkout, phone operations, mail and message service all the while providing outstanding service to our guests along the way. Starting pay is $16.50 / hr. Shift times vary between 6am - 10pm
What you will be doing :
- Review arrivals noting special requests, blocking rooms as needed.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Complete all items on checklist by end of shift.
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
- Follow established key control policy.
- Ensure proper credit policies are followed.
- Open, secure, and balance out daily shift bank, which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Monitor room availability throughout the day.
- Research guest requests and create memorable amenities.
What we are looking for :
At the Platinum Hotel, we offer the following great benefits :
We will verify through E-Verify the identity and employment eligibility of all persons hired.
The Platinum Hotel is an Equal Opportunity Employer.
MHRH
Salary : $17
