What are the responsibilities and job description for the Technical Support Engineer position at Marel?
Did you know that Marel employees play a vital role in feeding the world?
We are looking for a Technical Support Engineer who wants to have an influence on sustainability an innovation along with satisfaction in being part of the solution and collaboration with cross-functional teams.
The Technical Support Engineer (TSE) provides technical support and expertise to Customers, internal Customer Support, and Field Service teams. The TSE ensures that cases are actioned accordingly to the customer focused KPI's / promise and that they deliver to the agreed service level in every touch point.
What you will be doing :
- Offer technical remote support to customers and engineers by diagnosing and resolving standard issues with the installed equipment in the region.
- Utilize remote access tools, interpret diagnostic data, and provide support using augmented reality technology.
- Effective communicator who listens carefully, asks pertinent questions, and identifies the customer's true needs.
- Proficient in using advanced IT tools such as CRM (ServiceMax), Outlook, PLM systems, Knowledge Bases, and others.
Other duties assigned as required by the business.
What we are looking for :
What kind of a person are you?
We encourage each of our 7500 employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We're committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize in yourself that you have :
If you are a person with a passion for driving Excellence, Innovation & Unity on a global scale, we invite you to join our dynamic team at Marel.
Who are we?
We are the kind of people who find purpose in fixing things, creating things and innovation. Our mission is to transform the future of food by creating a world where quality food is produced sustainably and affordably. Being the world leader in advanced food processing solutions, we're in the unique position to make it happen but we need individuals with diverse perspectives and skills to help us get the most out of this opportunity.
What's in it for you?
There is nothing like the feeling you get when you do something worthwhile for a living. Coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can expect :
Interested?
Please apply via the Apply Button on our website and upload your resume. For more information contact :
To find out more about Marel, click on
Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply. Applicants must be legally authorized to work in the United States on a full-time basis. Marel will only sponsor applicants for the following visas : H-1B transfer, L-1A, L-1B
LI-EB1
LI-REMOTE
