What are the responsibilities and job description for the Application Support Manager - Operations position at Marex?
Diversified. Resilient. Dynamic.
Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.
The Group provides comprehensive breadth and depth of coverage across four core services : Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.
With more than 35 offices around the globe, and over 2,300 dedicated people enabling access to exchanges and technology-powered services.
For more information visit www.marex.com
Purpose of Role :
Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics.
The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.
The Support function provides technical support for all applications. The Application Support team runs a 24 / 5 global front door to keep us up and running, backed up by business-aligned Support teams that specialize in maintaining their business stream's applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.
The Operations Application Support team is responsible for providing technical support for Middle and backoffice clearing systems and their associated client applications, as well regulatory and client reporting duties and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Manager is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal / external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Responsibilities :
- Manage the US based team for first, second, and third line support for back-office platforms offered by Marex to both internal and external client base.
- Identify areas of improvement and works closely with the Application Support Manager and head of Operations Technology.
- Act as liaison between IT department and the Operations / Compliance / Legal groups.
- Assist with growth and development of the Application Support team, including performance management, training, and mentoring / coaching, along with involvement in recruiting efforts for open positions on the team.
- Support business users offering second- and third-line support.
- Create and deploy PowerShell scripts providing a range of business functions.
- Manage new system analysis and implementation.
- Provide incident management per ITIL standards.
- Liaison between technology department and business groups to communicate system changes.
- Manage process and trading system documentation; produce and regularly maintain to a high standard.
- Ensure active tasks retain focus through workflow and prioritisation awareness.
- Manage vendor system upgrades and implementation.
- Manage exchange relationships and project manage mandatory upgrades.
- Manage technical client on-boarding.
- Complete exchange reporting and compliance audits.
- Provide consultative sales support.
- Manage client technical requirements within Marex technology department.
- Complete monthly transactional and volume reporting across all systems
- Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
- At all times complying with Marex's Code of Conduct
To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
The Company may require you to carry out other duties from time to time.
Competencies, Skills and Experience :
Competencies
Skills and Experience :
Salary Range : $150,000 to $200,000 per year and eligible for discretionary bonus.
Marex Benefits for 2025
Company Values
Acting as a role model for the values of the Company :
Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.
Integrity
Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
Collaborative
We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.
Developing our People
Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
Adaptable and Nimble
Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.
Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.
LI-PP1
Salary : $150,000 - $200,000
