Client Service Representative - Prime Services

Diversified. Resilient. Dynamic.

Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.

The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

With more than 35 offices around the globe, and over 2,300 dedicated people enabling access to exchanges and technology-powered services.

For more information visit www.marex.com



Purpose Of Role

Marex is seeking a Client Services Representative who is an experienced, strategic, diligent, ambitious, and proactive individual, responsible for a portfolio of Prime Services products. Intermediate level position with the ability to work autonomously, and also as part of a team and directly engage with clients. Commercial ability to maintain good relationship with clients and find new ones to bring flow.

Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights, and analytics.

This role covers the Prime Services function within the Capital Markets division of Marex.

Responsibilities

• Serve as primary point of contact for prime brokerage customers.
• Help to resolve daily issues for clients such as trade breaks.
• Issue margin and risk calls to respective client.
• Initiate money movement and/or the movement of securities into or out of customer accounts.
• Help clients process corporate actions, make them aware of other products available to them, and make elections on for them on their behalf
• Work to strengthen relationships with existing clients to foster growth in the business.
• Continue to expand knowledge of Marex’s other products and take advantage of cross selling opportunities.
• Be an active participant in the onboarding and offboarding of accounts.
• Support other portions of the business such as trading and sales in the allocation, settlement, and clearance of trades.
• Complete all mandatory continuing education requirements to keep necessary licenses in place.
• Ensuring compliance with the company’s regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Carrying out regulatory activities under the Marex Financial and MSIL trading books.
• Liaising with clients in US; clients include banks, hedge funds, market makers, fund managers, institutional, trading houses and other trading boutiques.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
• At all times complying with Marex’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• To report any breaches of policy to Compliance and/ or your supervisor as require
• To escalate risk events immediately
• To provide input to risk management processes, as required.
  

Competencies, Skills And Experience

Competencies

• Excellent verbal written and communication skills
• A collaborative team player, that is approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity
• Ability to take a high level of responsibility
• Excels at building relationships, networking and influencing others
• Resilient in a challenging, fast-paced environment
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
  
  

Skills And Experience

• Proactive mindset in keeping up to date with market research and incorporating into role efficiently.
• Analytical skills, identifying opportunities and risks in a quick and decisive manner.
• Comprehensive knowledge of the financial service markets and relevant regulatory requirements.
• Substantial experience working in and knowledge of Prime Brokerage and Outsourced Trading product area.
• Experience of the infrastructural support required to efficiently support Prime Brokerage and Outsourced Trading business lines.
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• Experience in operating on electronic market making infrastructure.
• Experience in risk managing of Prime Brokerage and Outsourced Trading portfolios.
• Knowledge of the underlying products at Marex within the Prime Brokerage and Outsourced Trading remit.
  
  

Salary Range: $125,000 to $150,000 per year base salary and eligible for discretionary bonus.

Marex Benefits for 2025

Company Values

Acting as a role model for the values of the Company:

Respect – Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity

– Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative

– We work in teams – open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People

– Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble

– Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.