What are the responsibilities and job description for the Bilingual Receptionist (Spanish / English) position at Margaret W. Wong & Associates?
About the Bilingual Receptionist Position
As a receptionist in the Cleveland office, you will be the first point of contact for the law firm, and you will provide administrative support across the organization.
You'll handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered promptly, with high quality.
Receptionist Responsibilities
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Assist visitors by greeting, welcoming, directing and announcing them appropriately
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Answer, screen and forward any incoming phone calls while presenting essential information when needed
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Manage security by following procedures and controlling access (monitor logbook, issue visitor badges)
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Update appointment calendars and plan meetings/appointments
Confirm appointments by calling new clients to remind them of their upcoming visit
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Complete other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
Receptionist Requirements
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Exceptional customer service skills handling calls, servicing customers, and providing excellent face to face service to people in need
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Exceptional organizational skills and attention to detail
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Professional appearance
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Excellent communication skills both written and verbal (Spanish / English)
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Resourceful and proactive, able to deal with issues as they arise
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Capacity to organize, multi-task, prioritize and work under pressure
Proficient with Microsoft Office Suite
- High school diploma
