Casino Inside Sales Representative

Description

Margaritaville at Sea – Where Work Meets Paradise.

Are you ready to embark on a career adventure that's as exciting as a tropical getaway? Margaritaville at Sea is seeking a Casino Inside Sales Representative to drive sales, build relationships with known casino customers, and support the growth of our brand. This role offers an exciting opportunity for career development, where your success is directly tied to your ability to generate new business and deliver exceptional service.

What You Get To Do

As a Casino Inside Sales Representative, you will be responsible for proactively reaching out to casino customers, promoting Margaritaville at Sea’s unique offerings, and driving bookings. You’ll be part of a results-oriented team that works together to exceed sales targets and deliver top-notch customer service. You will leverage a combination of phone outreach, email communication, and CRM tools to manage leads and close sales.

You Will

• Create and Deliver Fun and Escapism
• Initiate outbound calls to casino customers to generate interest in our brand, drive them to book free cruises based on their play.
• Respond to inbound inquiries from potential clients, providing product information and details about Margaritaville at Sea’s offerings.
• Stay informed about the cruise competition in the U.S. market and, depending on the customer’s desired experience, be able to explain why we are the best fit.
• Effectively manage the sales process, from prospecting to closing, ensuring a smooth and timely journey for every lead.
• Utilize CRM tools to track customer interactions, update lead statuses, and maintain an organized pipeline for individuals, couples, and groups.
• Conduct product presentations via phone, email, and online meetings to demonstrate the value of Margaritaville at Sea’s offerings, telling our story in a way that excites potential partners and prompts them to take action.
• Build strong relationships with travel partners by providing exceptional ideas on how to market and close sales, offering excellent customer service, and addressing questions and concerns promptly.
• Work with travel partners to find creative ways to promote and market our product to their database, using tools like social media and eblasts.
• Collaborate closely with the marketing team to develop targeted campaigns and promotional strategies to expand our market reach to the travel partners’ databases.
• Monitor and analyze sales performance metrics to assess progress toward goals and adjust strategies as needed to achieve desired results.
• Follow up on leads and prospects, ensuring all opportunities (especially quotes that have been offered) are pursued and converted into bookings.
• Follow up after groups sail to make sure they re-book.
• Ensure that all customer data is accurately entered into the CRM system and updated regularly to support effective decision-making and reporting.
• Participate in team meetings, contributing insights from customer interactions and collaborating with colleagues to refine sales strategies and improve performance.
• Perform other duties as requested.
  
  

What It Takes To Succeed

• 1-3 years of sales experience, with a proven track record in both outbound sales (prospecting and generating new leads) and inbound sales (handling incoming inquiries and nurturing leads).
• Experience using CRM tools to manage sales activities and customer relationships effectively.
• Exceptional verbal and written communication skills, including the ability to craft business correspondence, reports, and presentations.
• Skilled in engaging with customers at all levels, building and maintaining strong business relationships.
• Strong organizational skills with the proficiency to manage multiple tasks and meet deadlines in a fast-paced environment.
• A self-motivated, results-driven individual with the capacity to work independently and within a team.
• Strong problem-solving skills and the aptitude to adapt to changes or challenges while maintaining a positive attitude.
• Advanced business acumen to make sound decisions in complex situations, using a mix of experience and available data.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Familiarity with reservations systems is preferred.
• Demonstrate high integrity, taking responsibility for both personal and organizational results and continually seeking to improve.
• Bachelor's degree preferred, ideally in Business Administration, Marketing, Hospitality Management, Tourism, Sales, or a related field.
• Experience in the travel or cruise industry is a plus but not required.
• Comfortable in a performance-driven, commission-based environment.
• Flexibility to work weekends and/or evenings as needed.
• Occasional travel may be required for industry events, trade shows, and other sales-related activities.
  
  

Why Join Margaritaville at Sea?

🌊 A Fun and Dynamic Work Environment: We bring the Margaritaville spirit to everything we do.

🌊 Opportunities for Growth and Development: Chart your own career course with us.

🌊 Competitive Compensation and Benefits: We take care of our crew so they can take care of our guests.

🌊 Free cruises annually

🌊 Onboard discounts on food and merchandise

🌊 Discount on Margaritaville hotels and restaurants

If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with one of the best-known names in hospitality and entertainment, we’re looking for you! Let’s create unforgettable experiences together!