What are the responsibilities and job description for the Guest Service Agent position at Margaritaville Beach House?
Job Overview
Margaritaville Beach House is seeking a dedicated and friendly Guest Service Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience throughout their stay. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently.
***$500.00 Sig on bonus after 90 Days***
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-ins and check-outs, while ensuring accuracy in guest information.
- Handle guest inquiries and requests promptly, providing information about hotel services, amenities, and local attractions.
- Maintain effective communication with other departments to ensure seamless guest experiences.
- Promote hotel services and upsell amenities to enhance guest satisfaction.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication abilities.
- Knowledge of hospitality management principles is an advantage.
- Familiarity with phone systems and reservation software is beneficial.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Guest Service Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Night shift
Ability to Commute:
- Key West, FL 33040 (Required)
Work Location: In person
