Guest Experience Planner

Property Description

Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service. As a team member, you will have the chance to work in a fun and energetic environment, providing personalized service to our valued guests. With opportunities for career advancement, ongoing training, and a supportive work culture, Margaritaville Hollywood Beach Resort is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating unforgettable experiences for our guests. Apply now and take the next step in your hospitality journey with Margaritaville Hollywood Beach Resort! #Margaritaville #HollywoodBeachJobs #HospitalityCareers #ResortJobs #TeamMargaritaville #BeachLife

Overview

The Guest Experience Planner is expert in handling variety of guest needs. Expected to make the impossible achievable for our guests by relying on contacts with local merchants and service providers. Must demonstrate knowledge of the attractions, nightlife, and special services of the surrounding area. Answers questions and makes arrangements for transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, etc. Position also gives directions to meetings and events within the hotel as well as explain hotel facilities.

Responsibilities

· Constantly. Have knowledge of the Hotel’s daily operations, banquets, meeting room rates, functions of the day, hours of operation and surrounding area.

· Constantly. Maintain work areas clean and organized.

· Constantly. Log all activities including guest comments.

· Constantly. Provide information to guests about the local area to include directions, places to eat, attractions, transportation, shows and childcare.

· Constantly. Report all unsafe conditions immediately.

· Constantly. Respond to requests from guests for assistance and information.

· Frequently. Communicate special events, guest needs and other items of interest to employees.

· Frequently. Deliver messages for guests.

· Frequently. Ensure that food presentation is stocked, fresh, and presentable.

· Frequently. Review leisure section of local newspaper for current events in the area and update activities list.

· Occasionally. Attend all mandatory meetings.

· Occasionally. Order supplies, guest amenities.

Qualifications

· Read, write, speak and understand English.

· Meet minimum age requirement of jurisdiction.

· Familiar with local area and attractions.

· Food/Beverage Service Worker Permit, where applicable.

· Ability to communicate effectively with the public and other employees.

· Prefer typing of 35 words per minute minimum.

· Customer service experience preferred 1-2 years.

· No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.