Convention Set-up Supervisor

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Join the team and love your job!
The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that shows in our banquets and events. With good pay, extensive benefits and a family atmosphere, we are looking for a supervisor to lead the set-up crew in providing a seamless set up for every event, every time.
Job Type: Full Time
Pay $16 per hour
Age Requirement: Must be at least 18 years of age
Reports to: Banquet Manager, Banquet Set-Up Department
As the supervisor of the team, you will demonstrate accuracy, attention to detail and concern for our guests’ experience, and lead the set-up crew to provide a great service for all banquets and events.

Responsibilities include:

• Ensure that details are followed from the banquet event order (BEO) and check BEO for that day’s setups in all upcoming functions.
• Review and check all upcoming BEOs and production sheets for shift.
• Unlock meeting room doors, change door cards, check lighting and temperature in meeting rooms.
• Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
• Deliver soiled linen to laundry department; determine if linen needs to be washed immediately for next day’s setup or in the immediate future.
• Assign room clean outs and setups to team members.
• Ensure that the catering areas are maintained in a clean, organized, and safe condition.
• Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.
• At the end of each shift, inspect and make any necessary corrections on all work done by setup staff.
• Take ownership of all guest compliments or complaints and relay same to management.
• Submit maintenance requests to the Banquet Manager/Dir. of Catering Operations for broken or damaged equipment.
• Assist staff with room setups, food service, and clean up when necessary.
• Maintain Driftwood and hotel standards of food, beverage, and quality guest service.

Personal Skills

• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself, acts and dresses professionally at all times.
• Understands and communicates the Margaritaville Lake Resort Mission.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Must have and wear radio system with ear piece at all times.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works with team members to resolve disagreements and is respectful of peers and co-workers.
• High school education and relevant training and experience preferred.

Physical Requirements

• Minimum lifting and/or pulling of 40 pounds using proper lifting techniques.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Reading hearing, writing.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Salary : $16