| JOB OVERVIEW: Responsible for the day-to-day operation of a specific bar, providing service to both external and internal guests by performing the following duties: POSITION DESCRIPTION: - Prepares and serves alcoholic and non-alcoholic beverages for guests and for staff to serve to guests.
- Verifies all guests that purchase alcohol are at least 21 years of age.
- Follows all established recipes and procedures in beverage preparation.
- Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.
- Takes orders and delivers food and beverage in a timely manner.
- Operates point-of-sale system with high level of efficiency and handles large amounts of currency.
- Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.
- Maintains cleanliness of bar, glassware, utensils, counters, and ashtrays.
- Cleans up spilled drinks, excess liquid, broken glass, other debris, etc. in a timely manner.
- Tracks items that were spilled or wasted.
- Acts as a final check on the quality of food and beverage items before they are served to guests, including appropriate garnishes and condiments.
- Assists with stocking the bars initially with liquor, beer, wine, juices, mixes, glassware, utensils, cocktail napkins, fresh - cut fruit, garnishes, etc.
- Provides aid to the barbacks in re-stocking and maintaining par levels of those items.
- Conducts inventory of all liquor and bar related supplies.
- Ensures guests receive immediate, friendly, and personalized service to build their intent to return.
- Maintains satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
- Completes all opening, running, and closing duties as assigned.
- Follows proper ordering procedures to maintain appropriate par levels of all bar related products.
- Ensures that alcohol is consumed in designated areas only.
- Assists management in training new Staff Members within their department, when applicable.
- Maintains high-level of knowledge regarding the company’s products and happenings and communicates properly to guests; establishes rapport with all guests through name recognition.
- Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns.
- Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
- Adheres to responsible alcohol service established by company policy.
- Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
- Adheres to all company policies and procedures as established in the Staff Member Handbook.
SKILLS/EXPERIENCE: - One to three years experience as a bartender required (high-volume environment preferred); or equivalent combination of education and experience.
- Good written and verbal communication skills.
- Ability to interact professionally with other departments and outside contacts.
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
- Good judgment and decision making abilities.
- Ability to free-pour to recipe specs and has extensive knowledge of mixed cocktails and frozen drink mixing.
- Must be at least the minimum age required to serve alcohol as determined by applicable state law.
EDUCATIONAL REQUIREMENTS: - High school degree or GED preferred
- Health permit/food safety and alcohol awareness certification; staff member is required to obtain cards individually and provide proof of possession prior to first day of employment
- The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Requirements
- Must be able to work in a fast-paced, high energy, and physically demanding environment.
- Must be able to spend 100% of working time standing, walking, and reaching.
- Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
- Feeling or grasping objects of different size and shape.
- Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
- Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
- Must be able to carry loads 35 lbs or less.
- Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
- Hearing sounds at normal speaking levels with or without correction.
- Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.
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