FEC Supervisor

The FEC supervisor will assist the department managers in the daily operations of the FEC, Redemption, Pool Store, Information Desk and all that it includes. The Supervisor will fill in as the point of contact or supervisor on duty when management is not there. Ensures that the guests needs are met by closely monitoring interactive Amusement Games, FEC Attractions and other Games. Will be trained and assigned at the FEC Information Desk, Attractions, Redemption, Water Park Store, Birthday or other Parties and Events held in the Family Entertainment Center. Assists guest with questions regarding the purchase of, recharging of, joining the club to receive future offers, account summary or activity summary of their Fun Card. Monitors and inspects attractions and all FEC equipment and performs general maintenance to maintain a clean safe environment. Assists guests in the redemption store as needed. Performs the installation, movement, game changes and minor repairs on games and equipment per Company Guidelines and reports all other problems to the FEC Manager or Supervisor. Provides excellent guest service and seeks out guest in need of help. Stocks cranes, photo equipment, card kiosk according to Company Standards. Keeps games and equipment clean. Monitors event activities to ensure adherence to rules and safety procedures. Monitors, reports and enforces the FEC and Water Park Rules and Dress Codes. Responsible for the overall smooth operations of the FEC; ensures a strong focus on an optimal Guest experience. Must be able to file all reports that are needed on a timely basis. Complies with all department and company policies, procedures, internal controls and government regulations. Creates and maintains an atmosphere that induces guest to make Margaritaville Resort Biloxi their entertainment choice on the Gulf Coast and maintains a high standard of employee relations at all times. Maintains a high quality property appearance at all times. Ensures efficient quality service. Remains in compliance with all department and company policies and procedures, internal controls and government relations. Adheres to department budget. May attend periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

Provide general information while maintaining four-diamond, four-star service to guests. Ensure that the companys Mission Statement and Vision Statement are continuously met.